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Patient Receiving from Admission desk
Patient escort from admission desk to ward and briefing them about the facility and the discharge process for both insurance and cash patients.
Daily rounds to be conducted and issues highlighted to be documented and submitted to the centre manager on daily basis.
Ensure that the issues are closed in 24 hours, escalation to be done in case of open issues.
Baby gift to be issued to the patient after the birth and the same to be documented.
Discharge summaries- Coordination with Billing & Insurance Team. Preparing for the discharges a day before to reduce the discharge time.
Checking on tentative bill amount of the patient and communicating the same. Ensuring that the bill is signed and advance is paid as per the regulations.
Birth & Death certification Registration & Updating. Handling the queries regarding the same.
Patient feedback to be collected for all IP and Redressal of issues highlighted by the patients.
Bed Management
- Ensuring that the room is ready post discharge.
Trust-in Hospital NMPC Healthcare Pvt Ltd
