PATIENT NAVIGATOR JOB SUMMARY

Patient Navigators work closely with patients, develop trust and support patients while they learn to self-navigate their health information online. Patient Navigator will be responsible for directing patients to resources and manage information.

PATIENT NAVIGATOR ESSENTIAL DUTIES AND RESPONSIBILITIES

Patient Portal – MU 1&2

Assist patients with electronic access to their health information online and on demand
Run daily reports using computer systems to track patients they have assisted
Assist patients with the initial log in process and provide overview of the portal features
Train patients on how to send messages to the clinics
Assist patients over the phone who may have issues navigating through the portal
Deactivate portal account (patient turns 12 years old)
New Patient Coordination

Make phone call according to a defined protocol to all new patient to address the following items:
Welcome patient and confirm appointment
Provide appropriate directions / parking instructions
Insurance questions
Instruct to bring appropriate paperwork to the first visit
Greet new patients and present new patient educational materials, introducing all services offered at CCHC
Schedule patients for a dental or optometry initial visit if patient has never had a dental or eye exam (depending on coverage or can pay for service out of pocket)
Assist patients to complete registration forms and enrollment in Family PACT or hand them over to Covered CA coordinator
Capture referral source – how did they hear about CCHC, why did they choose CCHC for their care
This data can be used to strengthen marketing/outreach efforts in the community and help direct efforts to develop partnerships with the private sector or nonprofits/community organizations
Call patients after their initial visit to inquire on their satisfaction and remind them of their next appointment. Log new patient complaints and look for trends and recommend solutions
Existing Patient Coordination

Collect Patient Satisfaction Surveys
Ensure waiting room, triage, exam rooms and MA work areas are stockpiled with appropriate health education and marketing materials
Outreach

Call and send welcome packets to new HMO patients assigned to our PCP
Processing PIP applications for patients
Requirements
PATIENT NAVIGATOR EDUCATION AND EXPERIENCE

High school diploma or equivalent; Associate Degree preferred
Computer Literate with competency in Microsoft Office; Web Online skills • Prior experience with HIPAA regulations preferred.
2 years experience in Customer Service required preferably in Medical Field
Bilingual in Armenian, Russian, or Spanish required
PATIENT NAVIGATOR PAY RATE: $17- $19 hourly

PATIENT NAVIGATOR BENEFITS:

Medical, Dental and Vision – 100% paid by Employer
Life Insurance and Accidental Dismemberment – 100% paid by Employer
Paid Holidays
Paid Time Off
401K
401K Matching
Flexible Spending Account
Fringe
Supplemental Insurance to the first visit