• Description: OKLAHOMA RESIDENTS ONLY - TRAINING IS ON-SITE FOR 3-4 MONTHS.* An Aston Carter healthcare client is adding multiple Patient Service Agent's to their call center teams in Oklahoma City, OK and elsewhere across the organization.
• THIS POSITION IS REQUIRED TO COMPLETE 3 MONTHS OF TRAINING ON-SITE, PLEASE ENSURE YOU ARE ABLE TO COMMUTE TO THE OKC, OK AREA.*
• Fast paced call center environment.
• Responsible for scheduling patient appointments and taking patient messages for Clinics.
• Delivering excellent customer service using exceptional telephone etiquette, while providing patients with general information with regards to appointments, messages, or general questions.
• These candidates will train on site for 2-3 months and then convert to WFH long term.
• Candidates will be assisting patients from this client's physician's group (not hospital) with any patient access needs.
• Candidate may also could be routing calls.
• Additional Skills & Qualifications:*
• At least 1 full year of customer service experience in a call center role
• Inbound/outbound call experience
• 5-6+ months of healthcare experience preferred
• Ability to take high volume calls, work in a fast paced environment, and ability to navigate through multiple software/database.
• Experience in a role where a computer was used on a daily basis - in absence of this experience candidates will need to complete a typing test with at least 40 WPM
• Attendance is strict for the first 2-3 months of training, candidates are expected to not miss any days of training. *
• Covid** and Flu vaccine is required*
• High School Diploma or Equivalent
• Pay:* $16-$18/hr based on experience (for 17-18/hr, candidates will need 5-10+ years of clinical healthcare or patient access experience)
• Start Dates Available:*
• October 23
• October 30
• Shift:* Monday-Friday 8am-4:30p
• Training:* Training will be conducted ON-SITE for the first 3-4 months in NW OKC, OK, candidates must be able to attend and complete training to be eligible to work remotely afterwards. Remote eligibility is also based on performance and attendance.
• Experience Level:* Entry Level
  
  

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At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit [AstonCarter.com.]((link removed)) Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [astoncarteraccommodation@astoncarter.com](mailto:%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.