Full-Time Patient Services Representative - Chinatown - Dental



Reports To: Dental Unit Manager





125 Walker Street

New York City, New York, 10013

United States



Responsibilities:

• Schedule appointments requested by patients and/or dental providers and maintain long term appointments


• Contact patients to schedule 6 months recall appointment and treatment plans


• Responsible for collection of fees


• Answer questions and give information directly or on the telephone, within the limits of her knowledge and dental practice policies


• Register patients according to established office protocols


• Explain Dental Department policies to new patients


• Handle walk-in and emergency appointments


• Submit original encounter forms


• Update dental paperwork in patients’ medical records


• Verify patient’s insurance eligibility


• Other duties as assigned

• High school diploma or equivalency


• Customer service skills


• Must enjoy working with the public and be able to respect patient confidentiality at all times


• Bilingual in English/Chinese preferred.