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Summary

Responsible for contacting new patients to set up medical devices, monitoring for patients initial readings, walking through device setup, and scheduling first contact with patients nurse.

Responsibilities

• Contact new patients to set up medical devices such as blood pressure monitors, glucometers, scales, and pulse oximeters
• Assist patients with the setup of their medical devices

• Assist patients with any medical device troubleshooting issues
• Monitor for patients initial device readings to ensure that readings are transmitting to monitoring platform
• Input the new patients information into the monitoring platform
• Within 24 hours of the equipments arrival at the patients home:

• Contact the patient and schedule an appointment with the patients nurse

• Ensure patients medical devices are turned on and the first reading is completed
• Follow proper telephone etiquette and protocol when answering or making phone calls

• Follow-up on no-show new patients until patient has successfully communicated with their nurse
• If patients preferred language is anything other than English, coordinate appropriate communication to meet the needs of the patient

Please note our interview process: application reviewed, one way video interview, workplace personality assessment, interview through Microsoft Teams, offer extended if applicable

Requirements

• Administrative experience
• Healthcare experience

• Familiarity with EMRs
• Familiarity with soft phone lines
• Attention to detail
• Friendly, problem-solving demeanor

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development

• Work From Home
• Full Time (40 hours), Monday-Friday
• $17-19 per hour