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As a Payment Processor, you will act as a liaison between Paymerang and our clients vendors. In this role, you will be the understanding voice making payments to a variety of vendors. Youll have the opportunity to make a significant difference in our clients account payables experience. The successful candidate be responsible for making outbound calls to distribute sensitive payment and remittance information, contacting approximately 65-80 vendors per day to make payments.

Responsibilities:

• Manage high volume of outgoing calls with quality and in a timely manner
• Follow policies and procedures when speaking with clients and vendors
• Provide sensitive payment information clearly and completely
• Provide first call resolution whenever possible
• Identify and confirm vendor needs, ensuring details are communicated and notated
• Build strong and sustainable relationships with vendors by going the extra mile
• Input accurate payment details and manage reports in our application
• Meet personal and team qualitative and quantitative targets
• Hours of Operation: M-F, 8:30 a.m. to 5:00 p.m.

Requirements

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification
• 2 years of customer service experience
• Demonstrate a strong customer focus
• Communicate effectively with peers, management, and clients
• Exercise good judgment and decision-making skills
• Effective time management
• Attention to detail with strong written and computer skills
• Strong phone contact skills, including active listening
• Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
• 2 years of post-high school education, Associate Degree or Military experience
• 2 years of experience in a customer contact environment
• Knowledge of Accounts Payable and Electronic Payments, Sales or Collections experience

Preferred Qualifications:

This is a hybrid role. 4 days on site per week and subject to change at manager discretion

Benefits

Why Youll Love It Here

• Incredible growth potential
• 100% employer paid medical and dental premiums for full-time employees
• 18 Days of PTO (& 10 Paid Holidays)
• 401k retirement plan -- with a 6% non-elective contribution, so you get the money no matter what!
• Maternity and Paternity Leave: because both moms and dads are parents.
• Fun company and team outings because we play just as hard as we work
• Employee referral bonuses to encourage the addition of great new people to the team