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Same Day Water Heaters, LLC is an established and growing home services plumbing company located in Dallas, Texas looking for a Permit Team Supervisor to join and provide leadership and support to our team of hardworking permit specialists.

We are looking for a qualified supervisor to manage our permit team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals and benchmarks.

As a Permit Team Supervisor, you are responsible for:

• Setting goals for performance and deadlines in ways that comply with the companys vision, and communicating them to subordinates
• Manage customer escalations and efficiently resolve problems
• Meets daily/weekly/monthly deadlines, consistently
• Weekly reporting being completed on time
• Accomplishing department objectives by supervising staff, organizing, and monitoring work processes
• Maintaining staff by orientating and training employees, as well as developing personal growth opportunities
• Ensuring staff performance results by coaching and counseling employees
• Planning, monitoring, and appraising job results
• Completing operations by developing daily schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new policies and procedures

Requirements

• Works well under pressure
• Takes initiative
• Ability to multitask
• Has previous leadership experience
• Strong written and verbal communication skills
• Computer literacy is a must (MS Office, especially Excel)
• Proactive organizational skills
• Problem solving mindset
• Reliable, with high integrity and strong work ethic
• Ability to keep a positive attitude in a fast-paced environment
• Ability to learn a variety of job descriptions
• Ability to maintain a consistent teamwork mentality

Benefits

• Health, Dental, Vision, and Life Insurance options
• Incentive awards contingent upon team/individual performance
• Casual dress code (Jeans & Sneakers allowed)
• Friendly work environment