General Description



The Personal Lines Insurance Customer Service Representative (CSR) will be responsible for helping maintain and

grow Alliance’s client base by servicing accounts, offering additional products, and providing excellent Customer

Service. The CSR will also assist Producers and other CSRs with servicing accounts based on the guidelines and

workflows of Alliance.



Duties & Responsibilities

 

• Managing the overall experience with Alliance’s clients


• Working together with other CSRs to maximize efficiency


• Assisting with payments


• Handling endorsement/change requests


• Helping clients with cancellation notices


• Collecting documents from insureds


• Generating referrals when possible


• Explaining policy types and coverage to insureds when requested

Job Qualifications

 

• Property & Casualty License


• Life and/or Health License is a plus


• Associates Degree or Higher is preferred but not required


• Strong written and verbal communication skills


• Must be proficient on the computer and type 35+ words per minute


• Ability to multi-task


• Excellent organization and time-management skills


• Detail-oriented

About Alliance & Associates



Alliance & Associates has been in business since 1990 and is family-owned and operated. Since its beginning,

Alliance has grown from a staff of a few employees in our Jasper, FL office to over 150 employees between our 4

offices in Florida and North Carolina. Alliance is a large Property & Casualty Agency that services over

$60,000,000+ in annualized premium with access to most of the top-rated carriers in the states of Florida and

North Carolina. Along with our Property & Casualty Division, Alliance is one of the top-ranked MGAs in the state

with Florida Blue and is a part of the Florida Blue Advisory Council. Our NC office is located at 201 East Pitt St,

Suite 101, Tarboro, NC 27886. More information about Alliance can be found at www.alliance321.com.



What Alliance Offers

 

• Hourly pay starting at $13-$18 an hour based on experience. Alliance would consider more based on the right experience/qualifications


• 401 K


• Health, Dental, and Life Benefits


• PTO


• Bonuses based on job performance/production


• Alliance pays for all insurance licensing & continuing CE credits for this position


• Security of working in a stable, growing Independent Agency