Physician - Director of Medical Operations (DMO)

Northern California/East Bay Area

From our corporate headquarters in Texas to our 600+ clinics and worksite locations, Concentra colleagues remain focused on our driving purpose: to provide superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner. We do this by putting all customers (our colleagues, patients and clients) first and by displaying:

• A healing focus


• A selfless heart


• A tireless resolve

Position Summary

As the nation’s largest provider of occupational medicine services, our Physician colleagues work to help keep America’s workforce healthy, one patient at a time. We are seeking a Physician Director of Medical Operations (DMO) to help build clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. While all Concentra clinics have an onsite Center Medical Director, (CMD), the DMO will oversee all CMDs as well as staff physicians & advanced practice clinicians. The DMO is a regionally based medical director.

Unique to this region

As the result of a recent large merger, we have added nearly two dozen more medical centers in this area. As DMO, you will oversee all locations in the East Bay and greater Sacramento metropolitan area. This will include some original Concentra clinics and many of the newly integrated Concentra clinics. Are you a physician who can lead by example and champion Concentra’s core philosophies and values in our new clinics? Are you looking for the next step in your career with a growing national practice?

What are the essential functions of a DMO at Concentra?

• • Ensures quality and patient safety through the execution of clinical model across markets and service lines.


• • Manages key clinical metrics and performance indicators including case duration, days to first recheck, utilization and days to therapy services, specialty referral rates, and other disability management and referral pattern metrics delivered by Clinical Analytics.


• • Monitors clinical outcomes and provides guidance and assistance in outlier cases.


• • Maintains clinical proficiencies in patient care and EMR/PM systems to support the ability to coach and provide direct patient care as needed


• • Participates in appropriate risk management activities.


• • Drives patient and client experience/satisfaction

• • Works collaboratively with physical therapy, sales and operations to ensure appropriate support and work flows


• • Maintains excellent relationships with employers, payers, referral sources, networks, local communities, etc. to drive market growth while responding to requests within 24 hours.


• • Develops colleague success through all aspects of the talent life cycle for clinicians: including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning.


• • Ensures patient care delivery teams are functioning at an optimal level.


• • Cultivates an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.


• • Leads and promotes collaboration across multiple disciplines and teams to achieve positive outcomes.


• • Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan.


• • Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan.


• • Plans and executes strategies as well as new clinical and business processes within the region.


• • Optimizes clinical staffing and personnel costs.


• • Manages and monitors key clinical metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomes.

BENEFITS SUMMARY

• • Medical Malpractice Coverage


• • Generous Paid Time Off


• • CME Allowance/and additional paid time off specifically for CME


• • 401(k) with Employer Match


• • Medical/Vision/Prescription/Dental Plans


• • Life Insurance/Disability


• • Colleague Referral Bonus Program


• • Relocation assistance available


• • Competitive compensation and bonus plan

EDUCATION/CREDENTIALS

• • Board Certification in a related ABMS or AOA recognized specialty such as: Occupational Medicine, Preventive Medicine, Family Medicine, Internal Medicine, Emergency Medicine or Physical Medicine and Rehabilitation.


• • Current unrestricted CA medical license or ability to successfully obtain a CA license.


• • Unrestricted DEA license for state of jurisdiction.


• • Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution.

JOB RELATED EXPERIENCE

• • Previous or current clinical management and supervisory experience is required.


• • Experience in occupational medicine/employer health services is strongly desired. Comparable experience may be considered.


• • Experience with mergers/acquisitions/clinic startups is a plus.

SCOPE MEASURES

• • Direct reports: Yes, multiple


• • Budget responsibility: Yes


• • Accountable for clinical management of all sites (centers and on-sites) within area of responsibility. 100% G&A with 80% of the time spent at sites.


• • Travel: Mostly local throughout the Bay Area and Sacramento regions.


• • HQ: You may office out of any clinic in the region.

INTERVIEW PROCESS

• • Reply to this job post with a copy of your CV or a little about yourself and phone number/email for our internal recruiter to reach you. After discussion with our recruiter, if you wish to pursue further, we will next request an appointment for you to interview with our senior (physician), Vice President of Medical Operations for the Pacific. All information will be kept confidential; we will only request references if you move to the final interview stages; you may provide 3 references of your choice.

If you’re looking for an organization that cares for your growth and well-being as much it does its patients, Apply Today!

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer M/F/Veterans/Disabled