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At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees - whether we are designing affordable health plans, assuring income for retirement or aligning workers with workforce needs.

Mercer is seeking the following position based out of the Boston, MA, Denver, CO., Charlotte, NC, Atlanta, GA, or Chicago, IL office:


Plan Administration Senior Specialist



What can you expect?

Be a leading member of Mercer Wise 401k & PEP team, responsible for distribution and client support as it relates to the Mercer Wise administrative platform
The Senior Specialist is responsible for being an expert on the capabilities and tools of the platform and will be responsible for presenting these capabilities to both clients and prospects


What is in it for you?

Work for a global company with excellent benefits and a dynamic culture
Excellent growth/advancement opportunity
Workwith collaborative,intelligent, solutions-focusedcolleagueswhotruly care about the work, and each other, while maintaining work-life balance


We will count on you to:

Maintain a high level of professionalism and sense of urgency to ensure client expectations are consistently met while acting as a primary contact with clients and Mercer consultants
Deliver quality service to our clients, ensure accuracy and time standards are consistently met
Serve as a subject matter expert for clients on the record keeping platform
Participate in client calls as part of broader delivery team
Participate in client implementations and projects
Create and deliver platform training and education to both plan sponsors and participants
Manage client communications programs and identify areas for continued improvement
Develop ongoing education and communication programs for clients
Partner with the sales team on material, RFPs and platform demos
Provide expertise on the platform during sales process
Assist with identifying and analyzing prospects needs as it relates to positioning Mercers 401k solution
Assist in pricing and other distribution activities


What you need to have:

Bachelors degree preferred
Five to eight years of experience in defined contribution administration
Prior experience with project management and client relationship management
Understanding of defined contribution plans
Previous experience at a 401k record-keeper or administrator
Excellent oral and written communication skills
Able to work in a team environment


What makes you stand out:

Excellent communication skills and being familiar with 401k plans

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit (link removed). Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting (e-mail removed)

The applicable base salary range for this role is $71,700 to $143,300.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: May 31, 2024