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Job Description

Dear Candidates,

We have Opening forDesktop Support Engineer

Roles & Responsibilities:-

• Troubleshooting & fixingdesktop/ laptop OS, email client, printer / scanner, print queue related L2 level issues
• Creating OS images to reduce the OS deployment time
• Problem solving Capability in IBM, HP and Dell and other vendors laptop/desktopHardware
• Escalation handling & Knowledge of DHCP and DNS (link removed) function of DORA process.
• Desktop/Laptop Inventory management
• Coordinating with Asset tracker for maintenance of Asset Management
• Mentoring FMSs teams unresolved issues
• Leading the FMS Team in absence of Team Leader
• Ability to quickly analyze & diagnose technical problems
• Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members
• Problem determination and resolution within SLA's
• Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
• Ability to acquire; new skills & keep them updated
• Workwith Local & Global Teams
• Proactive and clear communication skills
• Quality and Process Knowledge
• Should be good in client communication skills
• Willing toWorkon Shifts based on the projects need

Regards,

Team HR

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