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**This role is Hybrid, within the central Austin, TX area. Candidates must live in and be authorized to work in the United States. Visa sponsorship not available**

The premium audit technician holds a dual role assisting audit team and supervisor with administrative tasks and develop understanding of audit processes & procedures. Conducts review of vendor audit reports for accuracy and conduct audits of lesser complexity.

Responsibilities and Accountabilities

• Provide a high level of service while resolving customer inquiries and assisting customers in completing audits.
• Maintain log of outgoing and incoming audits. Review credit statements and process insured refunds in a timely manner
• Maintain Inboxes for Service American and Service Lloyds, respond to requests for information and documentation.
• Close overdue audits and communicate with underwriting and agency regarding noncompliant audits.
• Work with compliance department to provide records for test audits, including working with program managers to obtain necessary records for audit handled outside audit department.
• Download and add vendor audits to inventory,
• Review vendor invoices and submit for payment.
• Complete premium audit training courses
• Increase knowledge of premium audit guidelines and procedures by conducting less complex audit.
• Review vendors audits for accuracy and complete in system.
• Work closely with the underwriting and marketing department providing updated information/audit result and assist on questions or audit disputes.
• Work closely with the underwriting and marketing department.
• Responsible for the relationship management of the audits with the agent of record and insureds.
• Work in collaboration with the audit supervisor/manager.
• Responsible for processing workload according to the audit guidelines.
• Responsible for maintaining a current workload according to audit guidelines.
• Summarize audit information using industry and governmental rules and regulations.
• Communicates audit decisions regarding new and renewal policies to agents in a timely and professional manner.
• Initiates the assistance of the underwriter and or audit supervisor/manager when needed to complete the audit review of a policy.
• Maintains agency/insureds relationships.
• Maintain a high degree of trust through demonstrated personal integrity and ethical behavior.

Requirements

• Property and Casualty insurance knowledge including workers compensation.
• Understanding of accounting and workers compensation coverage knowledge for all states.
• Familiar with the insurance operations for underwriting and marketing.
• Ability to communicate in a professional manner through all means.
• Documentation of decision processes.
• Personal planning, organizing, and working to deadlines.
• Relationship Management for both agents and insureds.
• Decision making during the audit process.
• Communication with their internal and external customers.
• Detail oriented with strong organization and time management skills.
• Effective communication skills with the ability to present subjects clearly to both technical and non-technical audiences and to interact tactfully and effectively in difficult situations.
• Strong analytical skills and problem-solving skills.
• Ability to establish and maintain effective, professional working relationships with supervisor, peers and clients is critical.
• Ability to work independently as well as in a team environment.
• Skill in use of 10-key calculator.
• Basic knowledge of Microsoft Office Suite (Word, Outlook etc.) with a higher skillset of Excel functions.
• At least up to 3 years of experience in the insurance industry or closely related discipline.
• Be able to analyze and compare policyholders financial reconciliations, payroll records and claim information.
• Apply the Basic Manual Rules, Classification to information obtained from audits.
• Assist agents, insureds and underwriters on any issues that may come up.

Benefits

Service Insurance Companies offers a competitive benefits package, including:

• Healthcare (medical, dental & vision)
• Voluntary benefits (life & disability insurance)
• 401K & profit sharing
• Generous paid time off & holidays
• Tuition reimbursement training