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Job Description
Dear All, Greeting from IGT Solutions We are hiring for Blended process and looking for immediate Joiners Interested candidates can directly walk-in to our office.
Profile Summary IGT is looking for Customer Care Executives. She/He will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service
Primary Job Responsibility: Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Center policies and procedures Completes any work as assigned by Management
Education and Essential Experience: 6 months BPO or Travel experience Bachelor's Degree Mandatory Excellent Written and spoken communication, business technical writing Computer Skills ability/experience using computer applications Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) Open to work in a blended environment(Voice &Chat/Email)
Interview Rounds:
- HR Round
- Versant Test Round
- Operations Round
Key Enablers: Strong process orientation High energy, High Integrity & Work Ethics Strong interpersonal skills & ability to communicate effectively Strong problem solving skills.
Interview date : 11-3-2024
Interview Time : 10 am to 3pm
Location : 4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045
Contact Information: Shreya caren Jathanna
Contact Number: 7975073261
WhatsApp Number: 7975073261
Mail Id: Shreya.jathanna@igtsolutions.com
Job Classification
Industry: BPO / Call Centre
Functional Area: BPO / Call Centre
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Walk-ins
Contact Details:
Company: IGT Solutions
Location(s): Bengaluru
IGT Solutions
