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Product Analyst III-
Location: US-GA-Alpharetta
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About US: Established in 2006, Orpine Inc is an international Minority Business Enterprise (MBE) consulting company with offices in Georgia, North Carolina, California and India.
When it comes to staffing solutions, our strong ties to various talent pools allow us to fulfill the contract and permanent positions for any size company, ranging from Global 2000 Companies to implementation partners. Currently we are hiring for below mentioned position that our client has.
Product Analyst III- Description: Job Purpose
Provides service support to both internal and external clients for a specific product or group of products and is considered the primary liaison between the client. Defines and/or resolves moderately complex customer problems within the designated product lines. Has full product service issue accountability, including incident reports, communication center notification, Service Center work item records, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.
Job Responsibilities: Assures client satisfaction by maintaining overall operational relationship for clients. Builds strong partnerships with the Relationship Managers, XXX Service Analysts, Advisors and other client support teams to align business objectives to meet the needs and service expectations of the XXXs. Is key point of contact for researching and resolving both internal and external issues. Develops cross-functional alignment and consensus around issue resolution. Establishes strong working relationships, works cross-functionally across the company to ensure quality products and services provided. May ensure optimum processing integrity through regular comprehensive systemic audits on XXX portfolios. May implement remedial actions when necessary to control and eliminate and client liability. Consistently analyzes and monitors the XXX's processing environment to identify and implement strategies for operational efficiency and cost savings. Manages the overall incidence response process between the XXX. This includes monitoring and consolidating service level requirements to ensure compliance with XXX specific Service Level Agreements (SLA's). Communicate SLA performance levels to XXXs. Maintains accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes by utilizing appropriate systems and tools to track client interactions. Functions as the overall Project Manager for Internal Strategic and XXX specific projects and initiatives. Facilitates the XXX training process as it relates to platform applications, association releases and product functionality. May facilitate the XXX communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements. Participates in business reviews and/or creating client operational performance reviews. For more exciting opportunities join us on linkedin https://www.linkedin.com/company/orpine-inc/
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Orpine
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