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Build Something to Be Proud Of.

Captivation Software has built a reputation on providing customers exactly what is needed in a timely manner. Our team of engineers take pride in what they develop and constantly innovate to provide the best solution. Captivation Software is looking for an experienced Product Champion to directly support operations, and assist in training and adoption of various Joint Cyber Command & Control (JCC2) applications developed for cyber operations on the government owned Big Data Platform (BDP). Will also help provide some project management and DevSecOps support from which organic growth is desired. Must be able to work a hybrid schedule with the ability to be on customer site 34 days a week.

Essential Job Responsibilities

• Establish, foster and strengthen relationships between company and targeted government customers.
• Function as the SME for on-site operational BDP capabilities and work to operationalize said capabilities into the customers daily operations. Provide excellent technical support to users of our Big Data Platform and its applications. Answer user questions and troubleshoot issues related to the platform.
• Provide company leadership updates on the training status, key customer engagements and overall assessment of the government's direction and adoption of capabilities.
• Responsible for understanding the BDP technology / capabilities and championing accordingly. Monitor the performance of the platform and make recommendations for improvements based on user feedback.
• Work with Enlightens Customer Experience Group to develop and implement marketing of capabilities, operational roadmaps, and action plans for identified targets of opportunity.
• Expand future opportunities by working with existing customers.
• Develop customer relationships and maintain updated knowledge of customer plans, programs, and general market intelligence.
• Collaborate with internal engineering and development departments.
• Own the customer experience success from start to finish. Work closely with company development and engineer teams to ensure DevSecOps pipeline delivery dates track with customer targets and timelines.
• Act as the focal point to pushing capabilities out to the customer. Ensure the customer is fully aware of relevant DevSecOps pipeline touchpoints to ensure acceptance of new updates, features or capabilities.
• Additional duties as assigned.

Requirements

Security Clearance:

• A current TS/SCI U.S. Security Clearance is required and therefore all candidates must be a U.S. Citizen to apply.

Minimum Qualifications:

• Minimum of 9+ years experience in DoD cyber, agile development, and/or big data with Bachelors in related field; 7 years relevant experience with Masters in related field; or High School Diploma or equivalent and 13 years relevant experience.
• Must have prior government or military experience with any of the following organizations: Coast Guard, MARFORCYBER, DCSA, DISA, Army Cyber, U.S. Cyber Command, U.S. Air Force (AFCYBER), or 10TH Fleet / Navy Cyber.
• Experience directly managing complex technical projects and or programs.
• Ability to troubleshoot technical issues and provide solutions to users.
• Strong interpersonal skills and the ability to interact effectively with others. Ability to speak in a public forum.
• Strong computer skills including MS Word, MS Excel, and MS PowerPoint.
• Excellent organizational and attention to detail skills.
• Ability and willingness to work a hybrid schedule with about 3-4 days/week on customer site.
• Willingness to travel to client sites as needed.

Preferred Requirements

• Experience with Software Engineering, Cloud Technologies and Cyber Security.
• Technical background strong enough to determine system requirements and work closely with engineering and management to ensure accurate design and estimating would be an asset, but not required.
• Any previous BDP experience is a huge plus.

This position is open for direct hires only. We will not consider candidates from third party staffing/recruiting firms.

Benefits

• Annual Salary: $125,000 - $250,000 (Depends on the years of experience)
• Up to 20% 401k contribution (no matching required)
• Above market hourly rates
• $3,000 HSA Contribution
• 5 Weeks Paid Time Off
• Company Paid Employee Medical / Dental / Vision Insurance / Life Insurance / Short-Term & Long-Term Disability / AD&D