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Job Title: Program Assistant

Location: Boston, MA 02108

Duration: 5 months (Possibility of extension)

Pay Rate- $ 29/hr without benefits

Summary

The Program Assistant supports the work of the Office of Housing Stability by providing information to members of the public who contact the office for assistance by phone, inperson, and email, and by providing administrative support to staff.

Responsiblities

Under the direct supervision of the Operations Manager for the Office of Housing Stability or their designee, the Program Assistant will be responsible for providing administrative support and client and program assistance. The ideal candidate is professional, timely, and able to complete simultaneous tasks effectively.
Provides appropriate information to clients and others via phone, inperson, by email, at workshops, and through one-on-one counseling and any other program marketing or outreach efforts with the highest level of customer service possible. A majority of this position will be spent answering calls into the Office of Housing Stability (OHS) hotline.
Provides administrative support to staff related to programs, contracts and/or projects.
Performs data entry and maintenance of electronic and hard files.
Tracks and reports on program budgets, production and performance metrics.
Conducts research and prepares reports and presentations as requested.
Coordinates with other units or divisions to ensure telephone coverage and/or help with various program efforts.
Provides support/assistance to other units or divisions as assigned.
Performs related duties as required.

MASHPOINT LLC

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