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Title: Program ManagerLocation: Philadelphia, PA (onsite)Duration: 12+ Months Job Description: Leads planning, design and delivery of software and web applications, for customer and agent facing tools. Leads all aspects of software development with agile execution Provides guidance to software engineering team(s) and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between cross-functional teams. Takes initiative to lead development of new software products and applications. Establishes processes and communication loops for smooth software delivery and rollout. Manages all the deliverables to ensure adherence to deadlines, specifications, and budgets. Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team. Proven experience on Technical Project and Program management. Leading projects with successful mentoring and resolving complex problems with analytical approach and project management skills to drive results following Lean/Six Sigma tool/methodologies and IT SDLC processes. Certified scrum master with an experience managing business transition and transformation from waterfall to agile framework. Working knowledge FTTx (GPON), HFC (DOCSIS) and solution design for bespoke customer requirements including business case analysis. Good at analysing business needs, identify opportunities and articulate technical solutions, facilitating ability to bridge the gap between teams and cross-functional processes. Wide exposure on Microsoft office and project planning tools (MS-Project, P6, JIRA, Outlook, Word, Excel, PowerPoint, Visio, SharePoint)