We are looking for an energetic individual with an outgoing and positive personality to join us as a Property Operations and Tenant Relations Manager, to take care of our tenants who are students and working professionals.

Your Main Job Scope:

• Build and enhance the Heritage brand with your bright and happy personality so as to attract new tenants and retain existing ones.


• Develop and maintain positive relations with tenants via regular and proactive communication. You will be expected to regularly ask tenants to provide you feedback on your performance.


• Manage and schedule work order requests put in by tenants in a timely manner - you will work with our in-house technicians or outside vendors to address building maintenance concerns.


• Arrange and coordinate check-ins with new tenants and review property information, rules & regulations etc.


• Manage tenant move-outs including final inspection.


• Regularly inspect tenant space (during housekeeping days) and common areas to ensure a high level of maintenance and proactively highlight issues that need to be addressed.


• Analyze current SOPs and make recommendations to the Management to improve operating efficiency.


• Coordinate with tenants for their monthly housekeeping.


• Manage supplies like paper goods and cleaning products and order these supplies on a timely manner.


• Work with external vendors like laundry service providers to ensure operations are not disrupted.


• Coordinate with the Sales team to show vacant units to potential tenants and realtors.

Requirements and Qualifications:

• BA/BS degree in hospitality, business administration, real estate or related field preferred (Certified true copies of certificates must be presented)


• Ability to speak Chinese is preferred.


• 1-2 years of property management experience preferred.


• Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.


• Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.


• Strong verbal and written communication skills.


• Strong interpersonal skills.


• High levels of integrity


• Ability to work independently and as a productive member of a team.


• Ability to work under pressure and meet deadlines.


• Willing to work in downtown Manhattan and travel between the buildings you manage.


• Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.

Benefits:

• Paid vacation


• Medical Benefits Options


• Transit card


• Incentives when KPIs are met

Job Type: Full-time

Salary: $35,000.00 to $45,000.00 /year