Role:           Quality Assurance Analyst

Location:     9321 Olive Blvd, Saint Louis, MO, 63132, USA

Duration:     06 Months - Contract to Perm





Description: 

Manager seeking multi-year experience with auditing and/or call monitoring. Will work remote until after Covid – 19.

• Responsible for monitoring and evaluating the quality of work as measured against timeliness, accuracy and productivity standards. 


• Documents quality issues, performance measures and quality improvements for management review. 


• Provides information to assist in giving feedback to employees and in the training of employees. 


• Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures. 


• Reviews and analyzes complex quality related data for the assigned areas. 


• Extensive knowledge of products, regulatory standards, policies and procedures applicable to collections. Recommends and assists in implementing changes in policies and procedures to improve work quality and productivity.