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Quality Analyst - QA (Voice Audit calls)
Location:
IN-Delhi, NCR
Jobcode:
indigojobs_654756
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Job Description

Walk in Interview for Quality Analyst (only Female) for a AVIATION TRAINING ACADEMY based out in Dwarka Delhi -110059 (Should have Experience in a BPO Must.)


Job Location - Dwarka mor Metro Station, Delhi


Salary - Salary 22K -35K plus Incentive ( No Targets)


Preference candidate If you are from Delhi Only ( No Out Station Candidate) Do not Apply

(NO FRESHERS Should apply)

Job Location - Dwarka mor Metro Station, Delhi


(Only Candidates who are Staying in DELHI Should Apply)( Non HIRING ZONE GURGAON-NOIDA- EAST DELHI) Please do not apply


CITA Gives you Immediate Joining and Job if you are Staying in Dwarka- Uttam Nagar- Mohan Garden- Tilak Nagar- Rajouri Garden- Najafgarh- Bahadurgarh-Nangloi- ShyamVihar- Goyla Diary- Palam, Madhu Vihar Janakpuri Vikaspuri Dwarka Any Sectors 19-10-12-14-9-11-21


Kindly Drop your CV on 99994-11366 ( Hiring Manager- Prithvi sir ) ( Do not call him)

or you can Drop Your Resume on (e-mail removed)



(NO CHARGES You need to pay to us for this - Free Recruitment)


Roles and Responsibilities:

  • Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters
  • To barge live calls and rate the ongoing calls in terms of QA parameters.
  • To give regular feedback on the call recordings which are audited.
  • Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager.
  • Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision.
  • Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness.
  • Schedule regular team briefings to impart generalized developmental parameters.

Benefits

  • Salary 22K -35K plus Incentive ( No Targets)
  • There will be a 1 month OJT ( On job training) wherein company will train you on the process and software and salary in the Training will be different for the 1st Month
  • Fixed official Shifts (10:00 Am to 7:00 Pm) Sunday Off( No Stretch or Overtime)
  • Age Req. can apply. : 25-40 Years
  • Best Company Environment and Culture

-----------------------------------WALK - IN - INTERVIEW --------------------------

Note : - We Are Hiring for Own Company so there has No Visiting Registration or Hidden Charges


Kindly Drop your CV on 99994-11366 ( Hiring Manager- Prithvi sir ) ( Do not call him)

Or Directly walk in at Below mentioned Address with your Resume and Qualification Documents


Time - 1:00 PM - 6:00 PM

Venue :

CITA AVIATION
Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766,New Delhi - 110059 (INDIA), Land Mark Above Yes Bank (link removed) (link removed)

Job Classification

Industry: BPO / Call Centre
Functional Area: BPO / Call Centre
Role Category: Business Process Quality
Role: Call Quality Analyst
Employement Type: Freshers

Contact Details:

Company: Cita Aviation
Location(s): Delhi, NCR

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