Role and Responsibilities

Contact customer service agents on behalf of business owners to see how polite and knowledgeable they are about the product and or company they represent.

• Determine the agent’s knowledge of the product and or company


• Report if the agent was friendly, helpful or offered any services to the QA Specialist

Must have basic knowledge of the computer

Be able to send and receive emails with attachments

Must be able to meet deadlines

Must have commitment adherence to the assignments given

Excellent customer service skills, must know how to download and open attachments

Computer and internet experience preferred

Obtain good verbal and written skills

Good communication skills

Agents with schedule flexibility are a plus

Please send resumes to (e-mail removed)