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Remote Application Support Engineer
Apex Systems is looking for a qualified individual to fill an immediate opening for a Remote Application Support Engineer position. Please see the job description below for details of the role.
Job Duties and Responsibilities:
- This position troubleshoots software issues and provides solutions for clients, works closely with other Support Team members
- Expected to be an expert in the user experience, workflow, and configuration options of company products
- Expected to have advanced understanding of clients' database software, workflows, and processes
- Consults with customers on adapting from old processes to new process
- Meets with clients to review workflows, annual processes, and to provide updates on open issues
- Investigates, resolves, and documents issues in a timely manner
- Acts as an escalation point for issues escalated from Application Support Analysts
- Performs root cause analysis, develops solutions for typical problems and recommends procedures for problem prevention
- Collaborates with other members of the Support department and assigned Support group
- Ensures company directives are adhered to and stated goals are accomplished
Qualifications:
- 5+ years' experience in a Support role
- Extensive experience within Data modeling SSRS
- Ability to troubleshoot data sources/views
Required Skills : Data Analysis
Basic Qualification : Additional Skills : Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :No
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :Administration/Support
Master Job Title :Data Analyst
Branch Code :Indianapolis
Saxon Global Inc
