Role-Sr. Director Enterprise Change Practitioner

Location - Charlotte, NC

Duration-12 months

Enterprise Change Management Practitioner

The Enterprise Change Management Practitioner is in the Head of the Enterprise Change Management Office. Specifically, this role supports the successful achievement of people-dependent ROI for assigned initiatives / value streams. For each initiative / value stream supported this role establishes metrics (speed of adoption, utilization, and proficiency), conducts an assessment of the change impact according to Client's standards, applies client's structured methodology, coaches sponsors, and supports communications and training activities to align leaders, maximize associate adoption, minimize resistance, and achieve business results.

This role also contributes to the maturation of the Enterprise Change Management Office by coaching function-based practitioners, participating in the enterprise-wide change management Community of Practice, providing change management training to initiative / value stream teams, and contributing to enterprise-wide metrics. This role may coach or lead members of the Enterprise Change Management Office.


Key Responsibilities and Duties

• Serve as the change management leader for assigned initiatives / value streams and provide full lifecycle change management support from intake, assessment, and facilitation and execution of change management and adoption plans through reinforcement.
• Develops and implements change plans, uses subsequent assessments to recommend course-course corrections and other appropriate tactics such as but not limited to: Complete change management assessments including sponsorship assessment; Identify, analyze and prepare risk mitigation tactics; Identify and manage anticipated resistance; Support and engage senior leaders; Coach managers and supervisors; Coordinate efforts with other specialists; Evaluate and ensure user readiness; Manage stakeholders; Track and report issues; Define and measure success metrics and monitor change progress, adjust plans as appropriate based on data; Support change management at the organizational level, coach leaders to support change management at the individual level.
• Develops comprehensive understanding of the business strategy and goals of the business segment(s) they support to ensure an appropriate change strategy is developed and implemented.
• Institutes the means for measuring, reporting, and assessing change management effectiveness for specific supported programs and looks across a portfolio of stakeholder impacts. Seeks knowledge of current best practices in the industry and finds ways to innovate.