The Philadelphia Zoo, America’s first zoo, is seeking a Manager of Development Database Services to join its growing Development Division. Reporting to the Director of Development Administration, the Manager of Development Database Services is responsible for maintaining the accuracy and integrity of the department’s Raiser’s Edge database, building reports and queries in the database, responding to end-user questions and training needs, and providing advanced analysis.  

In conjunction with the Director of Development Administration, the manager will implement and maintain systems for maximizing the functionality and reporting capabilities of Raiser’s Edge. This manager will proactively recommend and implement solutions for automation and reporting with an emphasis on efficiency, consistency and best practices for information management, gift administration, and donor/prospect relations. In addition, this role will also be the Development Department’s lead for all data reporting – executing reports, analyzing data, and translating data and trends into reports used for strategy and decision-making as well as internal and external presentations. 

The database manager must have a thorough knowledge of reporting functions, spreadsheets, and database applications; strong analytical skills; excellent written and oral communication skills, strong interpersonal skills, excellent computer technology expertise, and a team-oriented approach to work. 

Key Responsibilities 

· Manage the Raiser’s Edge database to ensure the integrity and accuracy of information entered into the database and that all protocols have been followed. Liaise with IT to authorize and record security permissions. 

· Develop, maintain, and document procedures for use of Raiser’s Edge database. Train staff on policies and processes, as well as the use of the database. 

· Support the timely and accurate workflow of constituent and gift information into the database, from hard copy through data entry, to data analysis and reporting.  

· Establish and maintain agreed upon gift entry procedures and coding standards. 

· Execute important initiatives to streamline, automate and maintain any routine procedures associated with gift entry, membership tracking, prospect management, and other essential Development Department tasks. 

· Consult with and advise Development Department staff for list generation and report preparation. Independently or in collaboration with the Director, create and execute standard and customized database reports that meet the evolving needs of the fundraising teams. 

· Execute regularly scheduled and ad hoc lists or reports, verify for accuracy and distribute. 

· Maintain standardized tools and procedures to track end-user list and report requests, as well as data management and database improvement projects. 

· Lead the enforcement of data entry controls, conducting regular data hygiene procedures and performing continual data audits with staff training and corrective training/review. 

· Support planning and decision making by translating data into user friendly reports and presentations through data visualization tools.  

· Provide support to systems within the Development Office, including other Blackbaud products (Merchant Services), PIVVIT for online giving, and EMMA for sending email communications.  

· Act as back-up for other Development Operations staff, as needed. 

Required Qualifications 

· Bachelor’s degree required. 

· Three (3) or more years of professional experience in a fundraising or development context, specifically database management, data analysis, and/or information systems/services.  

· Experience and skill working with relational fundraising databases (Raiser’s Edge experience REQUIRED) including query and report writing. 

· Knowledge and proficiency in development operations best practices, as well as relevant relational database or CRM usage. 

· Ability to plan, coordinate, and implement projects, and the ability to work on several projects simultaneously. 

· Experience working with front-line fundraising staff. Most importantly, possess the ability to translate technical language and processes to end-users of varying technical backgrounds and expertise  

· Excellent interpersonal and communications skills.  

· Strong computer skills, including advanced skills with databases, internet applications, and Microsoft Office suite  

· Excellent analytical and quantitative skills. 

· Experience with, and interest in, working in a fast-paced team-driven environment. 

· Demonstration of Philadelphia Zoo core values    

• Act with integrity. 


• Help others. 


• Encourage candor. 


• Be a change agent. 


• Value differences. 


• Be passionate. Be proud.