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Summary:
Under general supervision, process loan servicing transactions, research complex loan issues, reconcile general ledgers, research potential products and provide loan servicing assistance to members. Act as a support to frontline staff for processing and servicing questions.

Essential Duties and Responsibilities:
1. Perform all loan servicing duties as needed to include processing real
estate updates, changes and modifications.
2. Book mortgage loans and Home Equity Lines of Credit into the core system.
3. Assist Lending Supervisor field staff questions in the absence of the
Lending Manager.
4. Balance and certify real estate general ledgers monthly.
5. Process rate changes, demands and reconveyances for real estate Loans.
6. Prepare subordinations packets for review by the Loan Officers.
7. Assist the Loan Servicing Supervisor in Lending Managers absence.
8. Analyze the real estate escrow impounds account annually and send new
coupons to members.
9. File claims Payment Protection, GAP and MRC.
10.Research complex loan issues. Post necessary adjustments and provide
loan-servicing assistance to members.
11.Assist with research and implementation of innovative products and
services to provide efficiency to the loan department.
12.Compile information and generate reports as required.
13.Update department resources to remain current with procedures relating to
loan servicing.
14.Train new employees.
15.Perform other duties as assigned.

Position Requirements and Qualifications:
1.High school diploma or equivalent.
2.Minimum five years of real estate loan servicing experience.
3.Knowledge of federal and state regulations as they pertain to loan
servicing.
4.Professional written and verbal communication skills.
5.Strong problem solving and ability to trouble shoot and research moderate
to complex issues.
6.Knowledge in the areas of collections, DMV, insurance products and
consumer loan processing is a plus.
7.Excellent collaborative skills and the ability to develop and maintain
positive working relationships are essential.
8.Proficiency with operating general office equipment (including copier, fax
machine, scanner), as well as proficiency with Microsoft Office products
(e.g., Word, Excel, etc.).
9.Must be able to represent the Credit Union and conduct business
professionally.
10.Knowledge and understanding of the mission and vision of the Credit
Union. Strictly adhere to the Credit Unions policy of confidentiality,
security, professional conduct and dress.