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POSITION TITLE: Receptionist

REPORTS TO (TITLE): Patient Services Director

CURRENT NEEDS: Full Time M-F 3:00pm - 11:30pm AND Part Time or Per Diem Sat & Sun 8:00am - 4:30pm

DESCRIPTION OF POSITION:

The Receptionist will provide a positive, responsive environment for receiving internal and external customers. Responsibilities include providing general office support with a variety of clerical activities and related tasks. Primary duties are answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

KEY RESPONSIBILITIES:

• Answers telephone calls and forwards callers to appropriate staff member.
• Provides callers or visitors with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Greets and directs visitors to the company.
• Pages, locates and relays messages for physicians and facility personnel.
• Signs for, receives, and routes incoming mail, including courier deliveries.
• Facilitates the flow of organization information.
• Provides back-up clerical support to various departments such as photocopying, faxing, filing and collating.
• Performs business office related duties, as requested.
• Upholds the Organization's ethics and customer service standards.

Requirements

KNOWLEGE AND EXPERIENCE:

• High school diploma or equivalent required.
• Experience in healthcare or related field preferred.
• Bilingual English/Spanish preferred.
• Health care or related industry preferred.

SKILLS AND ABILITIES:

• Maintains confidentiality of patients at all times.
• Ability to communicate effectively with both customers and staff members.
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint) preferred.
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Strong interpersonal skills. Ability to work with people with a variety of background and educational levels.
• Ability to work independently and as part of a team.
• Good judgment, problem-solving and decision-making skills.
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
• Ability to work in a fast-paced, expanding organization.

PHYSCIAL REQUIREMENTS:

While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Vision: See details of objects at close range.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side.
• Typing, data entry (finger dexterity).
• Sit for an extended period of time throughout the day.
• Read forms and/or computer screen.
• Lift up to ten (10) pounds.

Benefits

Eligible employees receive holiday premium pay, health, dental & vision insurance, 401(k), healthcare & dependent care spending accounts, generous paid time off, life insurance, company-paid short and long-term disability coverage.Whether you are a health care worker looking for a customer service position or a professional looking for a career, the opportunities are abundant at Sacramento Behavioral Healthcare Hospital.

Pay Scale: $16.08-$20.84