Marsh McLennan
is seeking candidates for the following position based in the
Jakarta
office:
Relationship Manager, Client Support Services
, Guy Carpenter


Assumes the responsibility for the overall delivery of client support to assigned client portfolio. Achieves excellence in client satisfaction through flawless coordination of client support operation and claims teams. Advisor to clients and colleagues; but also serves as a point of contact for markets. Maintains an industry presence on behalf of Guy Carpenter


Client Team Service Network

Oversees client relationships to ensure client satisfaction; serves as the escalation point of contact for all client and broker needs
Ensures that the right talent and expertise are put in front of the client (managing delegation to needed areas of expertise)
Coordinates CSS response on complex claims, accounting, fiduciary, contract wording, and collection
Ownership and coordination of complaints through to conclusion
Respond to client complex issues and concerns, resolving promptly.
Respond to client and broker requests for information coordinating with MI team and other departments, as necessary.
Review and provide data and insights to drive client service and support; leads process improvements based on trends
Identify internal and external training needs

Strategic Client Management

Key liaison point for Brokers, Account Executives, Analytics and the EC for client-specific post placement service discussions
Networks among the senior level executives of clients in order to establish trust and communication chain ultimate client service responsibility.
Establish and maintain strong relationships with client executives, reinsurers, brokers and colleagues the natural check in for meetings and RFPs
Ensures that all service standards are adhered to
Proactively communicates overall strategy and performance against established goals
Coordination of the removal of any client-specific financial exposures to GC

Reinsurer Relationship Network

Identifies internal training needs on business trends, process, and technology
Coaches Operations colleagues within the client servicing network
Is a mentor to colleagues and fosters a team attitude
Co-manages human capital decisions, including staffing, compensation, performance measurement, career development, and training. (TBD based on hierarchy)
Delivery of specialist training and complex technical education
Maintain presence within the reinsurance community

Financial Management

Has understanding of the CSS allocations within region
Exercises expense controls and maximizes revenue and net operating income within the practice
Build out cost modelling for specific client service requirements, as appropriate
Ensures timely collection of Revenue by escalation through the brokers
Assists with and efforts to avoid Guy Carpenter E&O exposures



Marsh McLennan

Marsh McLennan(NYSE: MMC) is the worlds leading professional services firm in the areas ofrisk, strategy and people. The Companys 85,000 colleagues advise clients in 130 countries.With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.Marshadvisesindividual and commercial clients of all sizes on insurance broking and innovative risk managementsolutions.Guy Carpenterdevelops advanced risk, reinsurance and capital strategies that help clientsgrow profitably and pursue emerging opportunities.Mercerdelivers advice and technology-drivensolutions that help organizations redefine the world of work, reshape retirement and investmentoutcomes, and unlock health and wellbeing for a changing workforce.Oliver Wymanserves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, (link removed), or follow us onLinkedInandTwitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.