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Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.


We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.


Our clientele includes Fortune 500 and FTSE 100 companies.


As healthcare professionals, we guide our clients through their healthcare environment ensuring they have access to the best resources available to them.



Job Overview:




Our Agents earn $14 per hour

Agents in production (after successfully completing training & nesting) are eligible to earn a $1 per hour differential (agent must have a minimum of 78 hours worked in the pay period), bi-weekly attendance incentives & monthly KPI incentives

Must be able to work an 8 hour shift between these times
; 8am-8pm EST


Call Service Representatives provides new and existing members and providers with the best possible service in relation to billing, claims, enrollment, benefits, suggestions and complaints.




Key Roles and Responsibilities:




Call Center environment

Handling a high volume of inbound & outbound calls for Healthcare Member and Provider inquiries

Maintain awareness of the way performance and actions affect members.

Web camera visibility

Schedule Flexibility




Key Performance Indicators:




Inquiry Accuracy and Completeness

Productivity

Call Resolution

Overall Satisfaction

Call Handle Time




Reporting Structure:




Reporting to a Supervisor and Manager







Qualifications - External




Qualification & Experience:



Call Center experience


Health insurance experience preferred


High School diploma or equivalent is required


Must have a private workstation to perform your work


Must have Internet to include a router with Ethernet jack for connectivity to PC








Ability to navigate multiple computer screens

Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously




Must be reliable and punctual

Work effectively in a team environment

Work independently without constant supervision

Positive professional attitude

Detail-oriented

Computer literate

Strong reading comprehension and writing skills

Problem-solving skills.




We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.