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Operations Manager

The Operations Manager is the point person for all physical and digital operations at our fast-paced creative studio. This position is the bridge between multiple departments. It touches on every aspect of what we do, from on-site operations to support for our remote teams, workstations, equipment checkout, and tracking to communications with landlords, management, vendors, and suppliers. Alongside the staff producers, the operations manager will organize and oversee select outreach to freelancers and help manage resource holds databases.

Strong technical skills are essential to this role. You must have experience using administrator dashboards to manage all aspects of our SaaS tools, including logins and credentials for various software suites, onboarding, and offboarding team members, including frequent freelancers and temporary accounts. You must be comfortable and confident with all aspects of computers and simple small studio networks. In this role, you will evaluate, maintain, and create best practices manuals and update and maintain working documentation for production and internal teams around operations.

This position will report directly to the Managing Director. It will work collaboratively with the creative, production, and post-production teams and partner with the accounting department for operations-related budgets and expenses.

Salary Range:

$70,000 - $90,000

The salary spread will be determined by the level of experience and years in a similar role and applicable experience to our industry. While agency and studio experience is not a requirement, it is a vital asset in this role.

What You Need To Succeed

Leadership Presence: Consistently positive encounters with peers, clients, prospects, and partners; a trusting relationship built early and maintained throughout
Intellectual Curiosity & Agility: A quick learner who can simplify complex concepts and troubleshoot for resolution. Be creative and willing to try new approaches.
Decision Making & Accountability: Calm with a can-do approach, especially under time or other pressure; weigh conflicting goals and commitments to make decisions based on core values; work in an organized manner; set professional goals aligned with business outcomes. Ability to balance and prioritize multiple projects at once.
Develop and implement operational procedures and policies.
Oversee all processes to find areas of improvement.
Excellent problem-solving and critical thinking skills
Ability to create and implement new policies and procedures to increase efficiency
Ability to communicate effectively with all levels of employees, freelancers, and clients
Remain calm in a hectic, fast-paced production atmosphere.
Lead by example
Review and comprehend all necessary documentation.
Emotional intelligence skills
Outstanding negotiation skills
Advanced knowledge of business software tools, along with technical aptitude
Management and interpersonal skills

Managing Daily Operations and Team Logistics

Liaison with building management and outside vendors about all maintenance needs. Ensure studio and remote office are maintained to company standards and all issues are addressed promptly.
Shipping and receiving lead.
Digital Accounts Management - Staff & Freelancers onboarding/offboarding
General SaaS Tools and Platform Assessment, Review and Research
Computers & Drives, physical tracking, lease tracking, check-in/out, MDM management.
Incoming Cold Calls and Emails to general lines
Kitchen and Crafty General oversight and delegation
Hotel Desk Assignments and Scheduling
Office / Shared Room oversight and scheduling
Maintain Best Practices Manuals - in conjunction with production teams.
Overhead Operations Budget Review and Approvals
Operations-related invoice and bill payments review and interface with accounting
Maintain agency management software related to project milestones, staff timesheets, and project billing progress.
Freelance production and post team research/outreach
Freelancer Database Maintenance and Management
Booking Travel for Staff & Creative
Track PTO - all staff - interface with managers
Interface with Health Insurance Questions (direct staff to JustWorks)
Office event planning
Holiday schedule, office closings, and communications
Hybrid Schedule organization
Re-establish and manage the Internship Program.
Oversee processes to ensure ongoing compliance with all applicable national, state, and local employee regulations and laws on an optimal cost basis.
Create a clean and inviting atmosphere for all freelancers, clients, and staff.

Some reasons why you'd want to work with us:

You want to play a big part in a small but awesome company that is an industry leader.
You do your best in a setting where excellent work is valued.
You value authenticity and a work environment that values who you are and what you can do.
You're looking for a big challenge that involves lots of variety, collaboration, inventiveness, and on your toes thinking.
You want to work alongside a diverse group of people who are passionate, friendly, and helpful.

Requirements

Bachelor's degree or equivalent work-related experience.
5+ years of successful leadership, operations management, hands-on experience.
Previous management experience running a mid-sized office or studio.
Client oriented, and service-minded.
Strong problem-solving and excellent analytical skills.
Excellent verbal and written communication skills.
Must possess positive energy, management presence, and excellent coaching skills.
Excellent organizational skills and ability to function under time constraints and deadlines with attention to detail.
Demonstrated ability to make immediate independent judgment decisions and communicate them down and up the chain.

Benefits

Health Insurance

Life Insurance

Commuter Program

Retirement Account: 401k with up to 4% matching

Citi-Bike Account

Regular Holiday Schedule

Competitive PTO Schedule

Ghost Robot

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