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WE ARE HIRING REMOTE BILINGUAL EXPERIENCED RETENTION AGENTS!!!

REQUIREMENTS:

- 85% English proficiency

- Steady wired internet connection

- USB Wired headset

- Windows 8+ or MAC

- Retention experience is a plus

RETENTION AGENT'S RESPONSIBILITIES:

- Ensure a high level of customer satisfaction through proactive support and active listening.
- Analyzing customer behavior.
- Address customer concerns and provide solutions.
- Educate customers on the value of our services.
- Provide internal feedback on how to improve client retention.
- Go into internal professional training.
- Communicate and report to your team leader.

RETENTION AGENT'S BACKGROUND AND EXPERIENCE:

90% English proficiency (EF set - C2 or higher)
Fundamental computer skills and PC that meet the minimum technical requirement
Exceptional customer service skills
A hard-wire, noise-canceling headset
Be able to provide a valid and non-expired certificate of good conduct/Police Certificate (International Applicants)
Ability to service with minimal supervision and consistently keep your scheduled client commitments
1+ years of retention experience (Desirable).
Ability to remain calm and professional in stressful situations.
Advanced communication and interpersonal skills.
Empathy and patience.
Strong conflict resolution skills.