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Note : Candidates will be getting 3 weeks of paid training in the starting of 3 weeks

Additional Information

• Willing to work overtime.
• Can commit to 3+ weeks of training. Please note this is an estimated timeframe.
• After training, the work shift is subject to change.
• Advanced notice will be given regarding changes to the work shift.
• Must be able and willing to sit for extended periods of time.
• Must be able to work onsite or remotely.
• The position is currently remote due to the COVID pandemic; includes training.
• Employees may be required to be onsite periodically or return to the office in the future.
• Is dependable; reports to work regularly and on time.
• Must have reliable transportation and/or dependent care (if applicable)

Position Description

• The Customer Service Inbound I position will be assisting our customers with basic inquiries/complaints that are received in the back office such as start/stop services, and requires account analysis. Job Description Work is performed in a high-volume contact center. Include bi-lingual [English/Spanish] candidates.
• Develop proficiency in use of applications including but not limited to C2M billing system, IssueTrakr system, Teams and Maryland Land Records.
• Process requests to start and stop commercial and residential services.
• Make outbound calls to customers to request additional informational and/or verify information.
• Resolve customer inquiries and complaints.
• Communicate with customers, property managers, settlement and title companies, and other stakeholders via phone, email, etc.
• Collaborate with other divisions and departments as needed to fulfill customer requests.
• Accurately document customer interactions and update/modify customer accounts when needed.
• Participate in and meet requirements of training; includes knowledge checks to demonstrate understanding and ability to apply training knowledge.
• Meet quality and productivity standards.

Skills Required

• Must have demonstrated PC proficiency including Microsoft Office (Windows, Word, Excel).
• Have strong analytical, problem-solving, and math skills.
• Demonstrates attention to detail and accuracy in results.
• Excellent organization and time management skills include the ability to stay focused on assigned tasks Ability to achieve and exceed performance goals.
• Able to work independently.
• Exhibits a customer service oriented and professional demeanor (friendly, polite, phone etiquette, able to quickly establish rapport, use appropriate grammar, spelling, etc.).
• Excellent written and oral communication skills

Experience Required

• 2 year's data entry work experience.
• 2 year's customer service experience.
• Must have demonstrated PC proficiency including Microsoft Office (Windows, Word, Excel).

Education Required

• some college helpful