Immediate need for a talentedCustomer Service Representative (Japanese Bilingual This is a 9+ Monthscontract opportunity with long-term potential and is located in Remote,ASRemotenbsp;Please review the job description below and contact me ASAP if you are interested.Job ID: 23-23523 Pay Range: $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work locationKey Responsibilities: Responsibilities are 75% Customer Service and 25% Administrative: Identify client needs and complete their requests accurately and within service standards. Perform wire transfer requests and verifications. Follow up on customer requests within the expected timeframes. Ensure risk controls are followed, documenting actions in case notes. Stays informed on policy and practices by participating in training, huddles and reviewing all job-related communications. Meet individual performance standards for attendance, timeliness, quality, efficiency and schedule adherence. Utilize bank documents and agreements to make decisions and analyze risk to accommodate client requests.Key Requirements and Technology Experience: Bilingual skills: Japanese and English; written, verbal and interpersonal skills in both English and Japanese. Excellent communication and customer service skills. Proven time management skills. Excellent follow-up and organization skills. Effective problem-solving and negotiation skills. Ability to navigate multiple computer systems, applications, and utilize search tools and resources to obtain information. Flexibility and willingness to work various schedules. Knowledge of MS Office suite. Minimum Education:High School. MUST HAVE SKILL SETS:Japanese Bilingual, Strong communication skills.Our client is a leading Bankingorganization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply today for immediate consideration.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #prof1, #prof2, #prof3