Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

This VA1/2 Data Center Technician II will assist in the operations, security, and regulatory compliance of the data center. This role will primarily manage the loading dock and be responsible for all deliveries and packages. Outside of the loading dock responsibilities, this technician will also support the security function and telecommunications. The ideal candidate will have basic knowledge of the fundamentals of telecommunications and data center operating procedures. The technician will acquire job skills and learn company policies and procedures in order to complete routine operations tasks and assignments.

We are currently hiring for a Monday - Friday 9:00 am to 5:00pm shift.

A Tier 2 technician will be responsible for day to day operations of the data center including security functions, telecommunication standards and installations, customer build outs, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

A Tier 2 technician requires the following skills: Security operations, first responder, fire watch, safety, trouble shooting, causality response, basic telecom best practices, data center architecture, copper and fiber installation, transmission methods and media, electrical theory, and customer service.

A Tier 2 technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment.

Responsibilities will include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems. These systems include, transformers, PLCs, generators, switchgear, UPS systems, STS, ATS PDUs, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV.

Duties:

• Manage the loading dock including all deliveries and packages
• Provide physical security within the CoreSite premises
• Provide day-to-day exceptional customer service and support
• Maintain and complete regular facility and security tours documenting and responding to found issues
• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner Trouble Ticket Management
• Remote Hands Management
• Work Order Completion Process
• Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough

• Infrastructure projects (Internal/Customer)
  1. Cage and Cabinet Build-Outs
  2. Overhead Installations
  3. Rack and Stack

• Navigate and utilize a CMMS system
• Follow direction of data center technicians in regards to day-to-day activities
• Assists with managing systems to avoid unplanned customer-impacting outages
• Adhere to and promote CoreSites Principles of Operational Excellence, culture, and Guiding Principles.

• Use developed procedures to solve problems
• Assist in asset and consumable inventory management
• Responsible for the tracking and proper labeling of all equipment per established procedures
• Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly
• Monitor, and respond to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Building Monitoring, Security, and Control systems

• Incident escalation and report writing

• Responsible for notifying customers, management and facility teams of security system alarms and security breaches
• Responsible for managing the loading dock shipping and receiving
• Assists with managing systems to avoid unplanned customer-impacting outages
• Adhere to and promote CoreSites Principles of Operational Excellence, culture, and 8 Guiding Principles.

Requirements

Knowledge, Skills & Abilities:

• Completion of CoreSites Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.

• Basic knowledge of fundamentals and best practices of cabling media types
• Basic understanding of 568A and 568B color codes and applications
• Familiar with CCTV and access and control security systems
• Ability to communicate effectively with customers and internal staff
• Good troubleshooting and problem solving skills
• Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment
• Able to write concise and accurate reports
• Ability to work independently, but as part of a team concept
• Schedule flexibility with ability to work non-standard business hours
• Exhibits a strong work ethic and accountability
• Successfully meet CoreSite professional standards
• Be able to follow all escalation procedures in regard to critical or emergency situations
• Ability to operate in and promote a rigorous process-driven team environment
• Ability to logically analyze and solve problems
• Ability to effectively multi-task multiple projects
• Operate Hand and Machine Tools (hammer, drill, saw, etc.)
• Operate electrical tools such as a multi-meter or infrared camera
• Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook
• A Tier II technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLCs, generators, switchgear, UPS systems, STS, ATS PDUs, chilled water systems, CRAC/CRAHs, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems

Education/Experience:

• High School Diploma or greater
• 2+ years of experience in telecom industry preferred
• Experience as an installer in a mission critical facility is a plus
• Be able to pass an extensive background check including criminal history, professional references, and employment and education verifications.

Physical Demands and special requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to stand 1/3 2/3 of the time
• Ability to walk 1/3 2/3 of the time
• Ability to sit 1/3 2/3 of the time
• Ability to climb and balance 1/3 2/3 of the time
• Ability to stoop, kneel, crouch and crawl 1/3 2/3 of the time
• Ability to reach with hands & arms 1/3 2/3 of the time
• Ability to smell, talk & hear
• Ability to use hands to type, handle & feel
• Ability to reach with hands and arms
• Ability to see at close and distance ranges and the ability to see color
• Must be comfortable working in a high stress, fast paced environment with shifting priorities
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
• Ability to lift up to 50 pounds 1/3 of the time

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits!

• Medical and Vision coverage through Cigna Heath Care
• Telemedicine through MDLive
• Dental Insurance through Delta Dental
• Life Insurance and Short-Term & Long-term Disability Insurance fully paid by the company
• Voluntary coverage benefits for Life and AD&D, Critical Illness, Accident Coverage, and Hospital Indemnity
• Medical and Dependent Care Flexible Spending Account (FSA) Plans and Health Saving Account (HSA) Plans
• 401(k) retirement savings plan with a generous company contribution
• Discretionary Annual Bonus and Equity Incentive Plan
• 15 days of Flextime
• 11 paid Company Holidays and Floating Holidays
• School Visitation and Elder Care Paid Time
• Parental Leave
• Free parking or a company contribution toward a public transit pass

Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, were providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to (link removed)(link removed)>