PLEASE NOTE, THE JOB LOCATION IS LOWELL, MA
Job Title: Family Support Services/Teen Program Coordinator
Location: 10 Kirk St. Lowell, MA. Mainly in-person with some remote flexibility.
Background: The New American Association of Massachusetts (NAAM) is a non-profit organization that
provides social services and employment assistance to refugees, asylees, and immigrants. We are currently
hiring a full-time Family Support Services/Teen Program Coordinator to plan and implement the day-to-day
operations of these two interconnected programs, and supervise any additional staff and volunteers.
Family Support Services Responsibilities:

• Conduct outreach to NAAM families, in-home visits as needed to ensure safe home environments.
• Work as liaison between home and school to support learning, engagement, and parent involvement.
• Provide academic tutoring and study skills development, including digital literacy for children and parents.
• Connect families with local resources for clothing, school supplies, home goods and furniture; financial

assistance when needed; as well as recreation and enrichment opportunities for all family members.
Teen Program Responsibilities:

• Conduct community outreach: recruit participants, assess needs, motivation, and availability.
• Communicate with teachers and counselors to support teens learning, goals, and overall well-being.
• Plan afterschool (and summer) sessions that are creative and engaging.
• Provide academic tutoring 1-on-1 and in small groups, college visits and test preparation.
• Prepare teens for permit test and drivers education, as well as part-time employment opportunities.
• Ensure program runs smoothly by performing administrative tasks, buying snacks and supplies, organizing

activities and field trips.
Additional Responsibilities:

• Supervise any additional staff and volunteers; schedule, organize, and lead meetings and training; ensure

all paperwork such as timesheets, attendance, and case notes are filed in a careful and timely manner; attend
regular check-ins with supervisor; offer ideas and solutions for growth of both programs.

• Occasional help with grant reports and grant writing, translation/interpreting.

Required Qualifications:

• College degree
• Comfortable working with immigrants and refugees, especially young people, culturally sensitive
• Ability to speak another language, especially Spanish, Haitian Creole, Pashto/Farsi, and Swahili
• Classroom teaching experience, or have worked with children and teens in educational setting
• Familiarity with computer and cellphone technology, Google and Outlook, WhatsApp
• Must be vaccinated against COVID-19 and comfortable working in-person
• Drivers license and reliable access to a vehicle

Preferred Qualifications:

• Familiarity with social service resources in Lowell and surrounding towns
• Experience with trauma-informed care

Compensation & Schedule: $25-30/hour based on experience, 40 hours per week. Schedule is flexible,
but includes frequent afterschool hours, some evenings & weekends, and summer availability. Position
begins September 2023 and is grant-funded through at least August 2024.
To apply, please send resume and a brief email introducing yourself to:
Amanda Sullivan, NAAM Lowell Program Manager, at asullivan@naamass.org