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Field Service Technician - Information Systems - Full Time Contract position with our Healthcare client through September 2024. This role will require commuting to various offices within a 60-mile radius of Ann Arbor, MI 48103(link removed) Hourly pay plus mileage reimbursement.

This position provides primary support for end-user devices and network hardware to providers and staff. Performs user support, maintenance, training, installation, and project coordination, as required in the support of assigned systems. Responsibilities include end-user device setup, application implementation and rollout and software maintenance.

Responsibilities:

• Researches, evaluates, installs, configures, and troubleshoots all hardware peripherals
• Defines and takes proactive steps necessary to avoid problems and minimize or eliminate system downtime - Applying necessary patches, service packs, program upgrades or configuration changes.
• Troubleshoots local practice network, systems, and applications to identify and correct malfunctions
• Works closely with the service desk team and leadership regarding hardware and network support
• Installs new software as directed.
• Moves IT equipment as needed and ensures that all information delivered to offices
• Adheres to pre-defined SLAs and Service Desk Metrics.
• Works with IT Leadership and Compliance Officer on HIPAA compliance
• Provides off-hours support on a rotating basis (on-call).
• Prioritizes telephone, email, and service desk inquiries as well as determines when to escalate
• Communicates effectively with IHA personnel to ensure coordinated efforts regarding system changes

Requirements:

• Associate degree or equivalent experience. CompTIA A+ or Microsoft MTA certification preferred.
• Experience with Active Directory, Citrix XenApp, and Microsoft 365 preferred.
• 2+ years of experience in an IT support position.
• Broad knowledge of multi-level desktop/laptop computer systems, applications and/or equipment.
• 2+ years experience with Microsoft Windows, Office, and other typical end-user support issues.
• Ability to diagnose and resolve hardware, software, networking and printing issues.
• Basic understanding of LAN/WAN technologies.
• Previous experience providing phone support and remote technology to resolve end-user issues.
• Ability to speak before groups of people, either in-person or virtually.
• Ability to communicate technical information to non-technical personnel.
• Requires the ability to drive to office locations.
• Valid DL and clean driving record