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Reporting directly to the Vice President of Field Operations and Partnerships, you assist in field development responsibilities and outreach efforts for the College. You will closely collaborate with field department members to identify ways ACE can elevate operational efficiencies. Your other responsibilities include data entry, inventory management, event assistance, and non-profit partner support. You act as a liaison between marketing, enrollment, compliance, and the field department. In addition, you will be representing ACE in the Indiana community, through various events/ activities and will be pivotal in the operational management of B-Corp partners and the ACE Alumni Network.
Requirements
Who is American College of Education
Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable, and accessible online programs grounded in evidence-based content, real-world experience and relevant application that places our students needs first.
ACE is a premier organization that is continually recognized for its commitment to social responsibility. In 2016, ACE became a Certified B Corporation(link removed) As a socially conscious institution, we believe we have a responsibility to our students, alumni, employees, local communities, and society. We strive to make an impact in the world that goes well beyond our bottom line.
Who You Are
You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team setting. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail and excel in a fast-paced organizational structure.
Reporting directly to the Vice President of Field Operations and Partnerships, you assist in field development responsibilities and outreach efforts for the College. You will closely collaborate with field department members to identify ways ACE can elevate operational efficiencies. Your other responsibilities include data entry, inventory management, event assistance, and non-profit partner support. You act as a liaison between marketing, enrollment, compliance, and the field department. In addition, you will be representing ACE in the Indiana community, through various events/ activities and will be pivotal in the operational management of B-Corp partners and the ACE Alumni Network.
Compensation
ACE is committed to paying a competitive wage while staying true to our mission of maintaining high-quality, affordable programs for our students. The starting hourly rate for this position is $24.00, plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role.
What We Look for in the Ideal Candidate
- Demonstrates self-reliance by meeting/exceeding workflow needs.
- Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.
- Follows established processes as outlined by the organization and leadership
- Completes assigned duties based on daily business needs and individual skill set
- Consistently produces a high volume of quality work
- Capable, and adapts as needed, to work under pressure and meet tight deadlines
- Proven ability to work independently with limited supervision and with other department personnel
- Support and embrace the Colleges B Corp mission to improve the people and communities we serve through our civic engagement initiatives
- Thirst for learning various aspects of the higher educational landscape
- Exhibit exceptional communication, organization, and time management skills
- Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems
- Possess a collaborative approach in driving decisions and thrives in a team environment
- Strong analytical and problem-solving skills with a high attention to detail
- Builds and maintains strong relationships with internal and external stakeholders
- Recognizes and anticipates student needs
Day to Day Responsibilities
- In this role you will wear different hats, but your skills will be especially essential in the following areas:
- Acts as a liaison between marketing, enrollment, academics, compliance, and field department
- Conducts data entry and conference support on a regular basis
- Supports the Educational Solutions department as needed in a similar fashion as the Field team
- Assists in the development and organization of ACE Field Alumni events
- Maintains and updates Field Microsoft platforms
- Collaborates with leadership in the management of B-Corp partner initiatives
- Schedules and assists in the management of field partner webinars
- Acts as a primary point of contact for designated non-profit partners in event support
- Maintains established department policies, procedures, and attends in-services and other required meetings
- Assists field leadership in creating and updating training tutorials
- Assists in webinar delivery and support of presentations
- Monitors and organizes field direct bill operations
- Manages inventory process and related vendors
- Attends ACE events in the Indianapolis area as needed
- Performs other related job duties as assigned
Qualifications and Education Requirements
- Bachelors degree
- CRM/E-mail operations experience
- Advanced knowledge of the Microsoft 365 product suite
- Understanding of Zoom platform and webinar delivery procedures
- Commitment to learning and developing skills
- Good interpersonal and time management skills
- Ability to work with individuals at all levels of the organization
- Ability to exercise good judgment
- Reliable transportation to office and ability to travel/drive locally on a weekly, daily, or an as needed basis
Our Commitment to Employees
Just as we strive to empower our students for success, we also aim to enrich the lives of our employees. For five years, ACE has received recognition as one of Indianas Best Places to Work, winning the #1 spot for medium-sized companies in 2020. As a virtual first organization, we celebrate diversity and are committed to creating a family-like inclusive work environment. For our full-time employees, we offer the following benefits:
- Medical, dental, & vision Insurance
- HSA and FSA options
- Paid parental leave
- Paid volunteer time
- Tuition reimbursement & reduction programs
- Generous PTO
- 401k and employer match
- Full-service wellness and EAP program
- Employee recognition and awards programs
- Employer paid life & AD&D insurance
- Short-term disability
- Employer paid long-term disability
- And more
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with and receive communications from students and ACE employees in real time using online and other electronic media.
Diversity
At American College of Education, we believe that the best learning environment for students and staff is one in which we encounter viewpoints and experiences that are different, yet complementary to ours. This environment is fostered by the presence of persons with diverse backgrounds. We recognize that acknowledging diversity is a necessary precondition, but sustained effort is necessary to ensure equity and greater inclusion. Through strategic planning and initiatives, we seek to develop programs that promote equity and inclusion for everyone so that all members of ACEs community can reach their full potential. To create and maintain a truly diverse, equitable and inclusive learning community, we strive to make all feel equally valued, and we uphold our Commitment to Freedom of Expression(link removed) We may celebrate diversity, but we live inclusion.
Additional Notes
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Internet bandwidth speeds from an employee's remote work location must be a minimum of 50Mbps download speeds and 5Mbps upload speeds. Please note if the bandwidth is shared across multiple devices (tablets, computer, streaming, phone, etc.) you will need higher overall speeds. You can test the speed of your connection by visiting(link removed)Purchase, setup, installation, support, and ongoing maintenance of reliable internet service is the responsibility of the individual.
American College of Education seeks to attract and retain a diverse staff consistent with its diverse student body and surrounding communities. At this time we cannot consider candidates residing in Alaska, Washington
American College of Education
