Duties outlined below are considered the full performance level for the Health Technician (Telehealth Clinical) position.

Primary responsibilities of the incumbent include: supporting clinical telehealth encounters for both the patient and provider locations by serving as the telepresenter within scope of practice, functioning as an imager and clinical data manager for telehealth store and forward applications, managing real time clinical telehealth events, providing established instructions for patients, and providing technical and administrative support of telehealth operations. Additional responsibilities will include: providing technical support to end-users, scheduling simple and complex intra-facility and inter-facility telehealth appointments, installing, configuring, maintaining, and troubleshooting technology, and performing a variety of program support duties as assigned.

The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care. The incumbent may receive guidance from more experienced staff members and may provide guidance to less experienced staff members but requires minimal direct supervision.

Assignments associated with this position include, but are not limited to:

• preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment;
• serving as a tele presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter;
• serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines;
• taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures;
• completing standardized clinical questionnaires and templates within scope of training and applicable guidelines;
• ensuring that patient privacy is protected by complying with all information security and patient privacy regulations;

- receiving and scheduling requests for simple and complex intra-facility, and inter- facility telehealth appointments using an electronic resource-based scheduling system;

• screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care;
• monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations;
• providing patient education via approved materials;
• supporting the Veteran in completing patient satisfaction surveys;
• communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care;
• configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology;
• ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary.
• providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies;

Work Schedule: Monday to Friday 8:00am to 4:30pm
Telework: Available (Dependent on location)
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Fi nancial Disclosure Report: Not required
Note: This is a Bargaining Unit Position.