iZeal, Inc is currently seeking an IT Support Specialist for our client's requirement. The salary depends on experience. Position: IT Support Specialist Location: Remote. Job Responsibilities: Provision access to users. Address security issues such as ID and Password. Log interactions and escalate as needed. Follow up on escalated issues. Direct customers to guides and training resources. Update training materials. Perform emergency setup and configuration for customers. Provide training to customers in routine program operation. Monitor the system for errors, bug, and potential performance enhancements. Analyze and resolve technical problems raised by external customers via phone, web chat, email, and fax. Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage ones time. Educational Qualification: Minimum Bachelor's in Computer Science & Engineering or Equivalent Degree. Charitha Ch IT Recruiter iZeal , Inc. 46090 Lake center plaza, Suite#100, Sterling, VA - 20165.