Position Title: Implementation Technical Project Manager Location: Remote Duration: 2-3 months The Implementation Technical Project Mgr will be responsible for managing the implementation team and solution delivery projects. Responsibilities Manages and tracks day-to- day activities of the implementation team, required to ensure work orders are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the customer agreement/contract Manage the implementation customers life-cycle end to end (beginning with the transition from Sales to the transition to Support and Account Management Manager Customer Escalations accordingly and within organization Demonstrate a proactive approach to identify risks to project success; develop effective action plans for remediation and resolution Manage and Refine the Customer Escalation process during implementation which include any and all issues or risks as well as level setting customer expectations of process, products and services Manage the effective communication to both internal and external stakeholders on key customer implementations and their impact to the business Demonstrate ability of leading project teams Use of all governance tools (scope document, project status reports, risk and change logs, tollgates, etc, for all assigned projects, to effectively manage all TPM projects/work orders Knowledge, Skills & Ability Detailed knowledge and understanding of HL7 Integrations, EMR Integrations, VPN Setup, Enterprise Authentication and overall Understanding of analytics, budget considerations and ability to identify gaps in processes in order to streamline the implementation of the existing workload Demonstrated knowledge of industry-recognized project management methodologies Possesses healthcare or SaaS/PaaS project management experience and demonstrates thorough knowledge and understanding of project management methodologies and relevant clinical and IT operations Demonstrated understanding of implementation project governance expectations (scope management, tollgate, and risk & change management processes) Project scope requires significant impact to customer workflow (multi-location) Manages project scope of multiple products Responsible for maintaining project schedule and timeline Compliant with forecasting and backlog management processes Participates in pre-sale process for medium or large size projects Demonstrates effective communication and engagement with customer Able to effectively work across multiple departments (e.g. distributor, operations, sales, finance) Ensures complete project closure including, customer acknowledgement, equipment reconciliation, and transition to Technical Assistance Center (TAC) Demonstrates the professional and soft skills necessary to be an effective project manager Demonstrated ability to train physicians and other clinicians Proficiency with email, Web browsers, Wi-Fi, mobile and cloud applications Ability to interact with internal and external stakeholders at all levels and able to lead high-level technical discussions to influence decisions or come to resolution Ability to understand workflows and use cases to optimize to technical implementation process Qualifications A bachelor's degree is required Prefer 5+ years of healthcare related project management and leadership experience but may be substituted for 5+ years of Software as a Service or Platform as a Service implementation project management experience Experience implementing and supporting IT software solutions Knowledge of hospital administrative and procurement processes for the public and private sectors is a plus