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Remote Information Technology Specialist 2, Box PIMS-691|46053
Location: US-NY-Albany
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MINIMUM QUALIFICATIONS:
Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Information Technology Specialist 2.
Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter. Information about this examination for this title series can be found at: (link removed)
Section 70.1 Transfer: Candidates must have one year of permanent competitive or 55b/c service in any of the following titles: Supervising Computer Operator.
Section 52.6 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title allocated SG-16 or higher eligible to transfer under Section 52.6 of the Civil Service Law.
For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. (link removed)
55b/c Appointment: This position is eligible for 55b/c designation and is subject to verification of applicant eligibility. Candidates must possess a current 55b/c eligibility letter and the following minimum qualifications:
1. a bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science;
2. a bachelor's or higher-level degree in any field AND one year of experience in information technology;
3. 60 semester credit hours including or supplemented by 15 semester credit hours in computer science AND one year of experience in information technology;
4. two years of experience in information technology.
Certain math and business courses although taken as part of a computer science curriculum, are not counted towards the 15 semester credit hours. Duties Description The New York State Education Departments (NYSED) Performance Improvement and Management Services is seeking candidates for an Information Technology Specialist 2 position in the Office of Information Technology Services (ITS) in Albany, NY and will serve ACCES District Offices in the northern New York region. Duties of this position include, but are not limited to, the following: - Respond to customer trouble calls for computer-related problems via phone, remote control, or visit to customers desk in person;
- Collaborate with other ITS staff to analyze and resolve problems;
- Create work orders via the Footprints system and provide updated inventory data;
- Perform add/change/delete work order requests for software, equipment, repair, new employees, transfers, and staff moves, including identifying and copying user data from old to new computer;
- Deliver new equipment and collect old equipment to be reassigned or recycled;
- Move computer equipment for staff and office relocations;
- Perform the unpacking, configuration/setup, and delivery/deployment of new computer equipment, and coordinate with office staff receiving new computers;
- Unpack various types of computer equipment and assemble/configure items for setup and delivery;
- Install and configure software and other upgrades according to NYSED standards from NYSED servers and supplied images;
- Troubleshoot PC, laptop, printer, and other hardware (scanner, external drive, etc.) problems;
- Analyze office computer needs and make recommendations to NYSED managers on how to deploy or redeploy equipment in the most efficient manner;
- Evaluate new PC related hardware and software and maintain knowledge to be able to set it up and explain to users at a high level how to use it; and
- Travel to ACCES District Offices in northern New York region as needed.
Additional Comments CONDITIONS OF EMPLOYMENT: This will be a permanent appointment. For 55b/c appointment, candidates must possess the minimum qualifications, a current 55b/c eligibility letter and is subject to verification of applicant eligibility. Promotions and transfers may change appointees negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. This position will require 30% in-state travel. This position leads to a maximum salary of $80,248 based on annual performance advances. APPLICATION: Qualified candidates should send a resume and letter of interest by January 12, 2024 to omsjobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-691/46053) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility. New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, gender identity, prior conviction records, prior arrests, youthful offender adjudications, or sealed records. Interested in a job with New York State, but dont know where to start? Visit these links for information on working for New York State: - (link removed)
- (link removed)
Generous benefits of working for New York State, including, but not limited to, the following: Holiday & Paid Time Off - Thirteen (13) paid holidays annually.
- Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service.
- Five (5) days of paid personal leave annually.
- Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.
- Annual professional leave and educational leave opportunities for eligible staff.
Health Care Benefits - Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.
- Family dental and vision benefits at no additional cost.
Additional Benefits - Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).
- NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.
- Paid Parental Leave for all employees and Paid Family Leave (M/C Only).
- Public Service Loan Forgiveness (PSLF).
- Opportunities for telecommuting.
- Eligibility for various life insurance options.
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