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Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world cant wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

Perform a function and service that is a critical foundation for campaign execution, insights, and advanced analytics which offers many opportunities for high demand skills development and career growth for high performance achievers!
Collect, query, standardize, and cleanse structured, and unstructured data used for campaigns and other go to market business initiatives
Perform recurring audits against core data source systems to ensure data integrity and reliability required for business analysis and insights
Perform user acceptance testing (UAT) to ensure that proposed system and/or process changes do not negatively impact data quality
Perform manual data heroics to provide marketing with best quality data
Source and append marketing data to increase and improve marketing efforts
Ensure marketing pipeline attribution and fidelity
Report and present data hygiene results and root cause findings

Qualifications

5+ years of experience as a Business Analyst preferably with a SaaS company
Bachelors Degree in Business Administration, Data Analytics, Finance, Business Systems, or Computer Science
Demonstrated experience deriving actionable insights from data and analytics, identifying trends and providing recommendations that align to business objectives
Knowledge of campaign creation, lead management, and contact lifecycles
Experience in a field that emphasizes data analysis, visualization, and telling stories with data
Understanding of broader systems engineering concepts including data structures, data modeling, database schemas, and query languages
Highly organized and detailed approach to handling multiple tasks
Technical proficiency with SQL queries for data extraction, analysis, and transformation

PREFERRED SKILLS/EXPERIENCE

SQL (Snowflake, HANA, MS SQL)
Proficiency with Marketo
BI tools (Tableau, Power BI, etc.)
CRM systems (Microsoft Dynamics)
Technical proficiency with MS Excel a MUST
Sales and Marketing Ops functions

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

For positions in New York City, we offer a base pay of $80,000 - $124,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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