Provides expert content/professional leadership on complex IT Project Management assignments/projects. Responsible for managing, directing, and planning one, but occasionally more than one, complex project consisting of one or more project teams. Responsible for coordinating, scheduling, and assigning project tasks, team building, and maintaining working relationships with client functional areas outside of IT.
Applies project development methodologies and reporting techniques to indicate project status.
May manage and direct one or more project teams of project managers, specialists, analysts, and programmers to meet complex project objectives.
Reviews evaluates, and formulates project plans, schedules, and budgets. Allocates staff and budget resources to meet changing corporate needs. Identifies and negotiates schedules, milestones, and resources required to meet project objectives. Organizes and guides project operations through the use of methodologies accepted by the industry.
Evaluates progress and report progress in terms of quality and performance metrics common to IT projects.
Modifies schedules as required. Works with client departments to coordinate systems testing, installation, training, and support. Keeps informed of technical and managerial advances in IT.
Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders. Focuses on providing thought leadership within IT Project Management but works on broader projects, which require an understanding of wider business.
Recognized internally as a subject matter expert.
This position represents the Global Experience & Identity (GXI) organization, Organizational Effectiveness & Delivery department, Service Performance & Experience (SPX) group, and Strategy Delivery Office (SDO) team. Individuals in the position perform the role of Project Manager as asked by the SDO Lead.
Responsibilities include driving the planning, execution, and closure of deliverables related to Endpoint and IT infrastructure initiatives. The qualified candidate must be proficient at identifying and raising risks and issues so they're mitigated and managed appropriately ensuring initiatives are delivered on time and within budget. Knowledge, skills, and experience utilizing the agile methodology while leveraging Jira or other similar tools, as demanded by individual projects, is required.
Specific areas of responsibility are:
Customer Focus
Work with IT Managers and business stakeholders across Clients to understand customer needs
Work to deliver a consistent, reliable customer experience
Leadership
Lead cross-functional teams of senior team members up to director level
Represent Clients to external stakeholders and customers on technology topics
Embrace a lean-agile mindset
Stakeholder Management
Meet with key stakeholders to define requirements for future solutions
Work closely with key stakeholders to successfully integrate solutions and objectives
Continuous service improvement
Support service improvement efforts to prevent or reduce incidents, enhance existing support, and improve customer experience.


Qualifications:
Demonstrated project management experience ideally in areas such as endpoint, compute or cloud
Strong leadership, interpersonal skills and team-building skills
Strong written and verbal communication skills
Strong organizational and problem-solving skills
Experience leading organizational change involving technology and associated business processes a plus
Agile (Kanban / Scrum) experience desired

Best Regards,
Surendra

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