About Us:

Umpqua Bank is a publicly traded financial holdings company, headquartered in the Pacific Northwest with 6,000+ employees, which offers banking services to customers throughout the nation. Its an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

Management of all valuation, environmental operations and order pipeline for the Real Estate Valuation Services (REVS) department. Provides senior level oversight and training to the appraisal coordinator team with emphasis in quality and efficiency. Assists REVS Leadership with the procurement of all valuation and environmental products delivered to or develop by REVS within established turn-times. Responsible for timely processing and payment approval of vendor invoicing, vendor contract renewals, and monthly metrics reporting. Is the senior liaison between internal lines of business and REVS providing clarity surrounding the procurement process. Monitors the reconsideration, complaint, and escalation process thru expedient resolution. Assist Chief Appraiser with development and updating relevant policy, procedures, panel management, and various projects as needed.

• Supervises, triages, and delegates the work functions and activities of valuation and environmental coordinators.
• Oversee second level issues in absence of Valuation Manager or Chief Appraiser, as needed.
• Complete performance reviews for direct reports; approves leave and timesheets; directs, guides, and approves training, and develops/mentors goal setting. Assists in the daily schedule of tasks needed to be completed by the appraisal coordinator team and which coordinator will be assigned to each
• Oversee day-to-day operations for the REVS valuation and environmental fulfillment process. Manage the order process from engagement to completion and distribution handled by the entire appraisal coordinator team this includes directly managing complex, atypical and urgent assignments. Manages the FNMA, Freddie and FHA appraisal UCDP portal process with internal platform and partners with non-complex residential appraisal division for policy and process alignment.
• Advanced knowledge of REVS system of record. Coordinate system changes, issues, and contract renewal as appropriate.
• Review order pipeline and monitor daily reports for new, outstanding, past due and completed appraisals.
• Assist the Chief Appraiser and REVS Leadership Team in the development, writing, and implementing REVS policy and operations procedures and/or workflows. This also includes training procedures and documentation for REVS staff as well as internal business partners within Umpqua.
• Required to maintain internal service level agreements and provide professional customer service
• In partnership with REVS peers, oversee the valuation and environmental vendor panel. Assist in the identification and recruitment of vendors that may be needed for certain geographic locations and for specialty type assignments. Direct approved appraiser panel administration with internal system and external AMC vendors.
• Assist with Vendor eligibility and/or disciplinary actions, as needed
• Administer the reconciliation of vendor invoices within REVS system of record and coordinate timely payment. Assure vendor invoicing correctly reflects contract and statement of work. Oversee and assist with invoice questions and errors from appraisers, loan officers and accounting, which may include researching invoice and payment information within accountings platform.
• Facilitate support for production staff including status updates, condition work orders, appraisal issues and locating appraisers for transactions outside typical lending area.
• Respond to 1st level appraisal/environmental related questions that are technical in nature and have the understanding as to when to escalate appropriately.
• Assists with tasks related to audit and issues management.
• Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
• Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.

About You:

• H.S. Diploma/GED
• 7-10 years of relevant experience in a lending service related position. Must have an extensive knowledge of a regulatory compliant appraisal process.
• 3-7 years of experience in a lead role and managing day-to-day operations; experience in demonstrating persistence, patience, creativity, initiative and pro-active problem solving.
• Extensive experience in a lead role and managing day-to-day operations; experience in demonstrating persistence, patience, creativity, initiative and even temperament.
• Advanced understanding of overall department operations
• Advanced knowledge and understanding appraisal lending guidelines and federal regulations, including appraiser independence
• Advanced knowledge of internal valuation procurement platforms
• Demonstrate interpersonal, written and verbal communication skills, a high level of organization, attention to detail, accuracy and thoroughness.
• Advanced problem solving skills.

Work Style:

Umpqua Bank offers a Flexible Workplace Program and this opportunity comes with the Flex Office work style which is working in office from a designated company location three days weekly with flexibility to work remotely up to two days weekly.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $64,450.00-$130,682.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@umpquabank.com

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.