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Decorated Michelin Chef is seeking a knowledgeable and hardworking AGM for a new, fine dining restaurant in San Francisco. The primary role of the AGM is to collaborate with the GM to build and lead a cohesive, equitable, efficient service team and to create and train on operational processes whose results create an exceptional guest experience and cost/revenue efficiencies for the company. The main AGM focus will be the management of nightly service, guest interaction and staff training with additional responsibility for admin, wine menu maintenance and ordering.

This job description reflects the general level and nature of the job. It is not intended to be all inclusive.

Job Duties:

• Manage dinner service
  • Lead the service team with a positive attitude, effective communication, clear instruction and education of food and beverage and steps of service
  • Manage the flow of service through calibration of reservations and walk in guests with kitchen and service capacity
  • Manage customer service by getting to know our guests and their preferences, troubleshoot errors or guest complaints
• Look to continually improve systems for optimal flow of service
• Assists with interviewing, hiring and training of service staff
• Assists in managing daily schedule changes for FOH hourly employees, correct time punches daily, log time audits, PTO, and sick pay for biweekly payroll
• Manage Toast for menu changes and payment processing
• Manage reservation system for optimal seating, service flow and collection of guest profile notes
• Conduct ongoing training of service staff with an eye towards their career path
• Communicate up the chain regarding employee performance, conflicts, harassment, or other important violations of policy
• Place weekly wine orders, maintain an updated wine list and conduct monthly wine inventory
• Spearhead wine training with staff
• Keep facility clean and organized
• Manage phones and voicemails
• Respond to daily internal emails, communicate with Comal management about the daily shift notes and operating supply needs
• Filling out Worker Comp reports when an employee is injured at work
• Attending weekly manager meetings to share opportunities and solutions

REQUIREMENTS:

• Proficient interpersonal relations and communicative skills
• Genuine sense of hospitality, provides exemplary customer service
• Ability to read and write in English
• Ability to use critical thinking and maintain an even temperament under pressure
• Good time management and ability to multitask
• Must be authorized to work in the United States
• Current Food Handler and Unlawful Harassment training certificates
• Comfortable reading reports and completing inventory
• Basic computer/typing skills
• Ability to communicate in both English and Spanish is major plus!

BENEFITS:

• Competitive Pay
• Medical/Dental/Vision
• Bonus Potential
• PTO
• EOE