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El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for todays luxury-seeking guest.
This leadership position is responsible for assisting in the smooth functioning of service for all meal periods in The Dining Room, Lounge, and Bar and performing the following duties according to standards of procedure: Guides a team of skilled line level food and beverage team members, leading the dining staff in the efficient delivery of providing the highest standards of service to our guests. Encourages staff growth and development. Works cohesively with food and beverage managers and chefs to ensure a seamless guest experience. Works effectively in a quality assurance environment that embraces input to formulate the positioning, systems development and standards of the restaurant. Exhibits a passion for excellence. Leads by example and acts as a role model for others, and will at all times exhibit the highest levels of professionalism in all management practices and be a resource for the improvement of the guest experience and future growth and development of El Encanto.
Requirements
Directly supervises employees in all meal periods. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work.
Exhibit a hands on approach to training, developing and working alongside team members providing direction, support and communication to LQA/Forbes service standards and ensure compliance through constant observations and feedback.
Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail
Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed.
Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
Ensures the quality of food product, impeccable presentation, five-star service standards and guest relations standards.
Comply with all hotel policies as noted in Employee Handbook.
Ensures proper scheduling of team members based business needs and communicates timely any changes or updates with team members.
Follows labor standards based on business levels and work assignments daily.
Ensures servers sections are done based on scheduled servers and attendants. RESTAURANT ASSISTANT MANAGER DIRECTOR OF F&B OUTLETS DIRECTOR OF FOOD & BEVERAGE RESTAURANT ASSISTANT MANAGER Page 2 of 2 MAIN DUTIES AND RESPONSIBILITIES CONTINUED:
Ensures proper set up of service stations before and during the service.
Monitor seating pace and checks on table service detail constantly.
Touch each table during meal periods and checks on satisfaction of guests.
Holds daily line ups for each meal period; breakfast, lunch and dinner 15 minutes before the meal period; follows El Encanto Management Practices of all subject matters that should be shared during the meeting.
Knowledgeable of menu and the description of all dishes being served; uses knowledge to develop team members.
Knowledgeable of beverage and wine list and the description of all cocktails and wines being served;. uses knowledge to develop team members.
Responsible for efficient and smooth operation of Restaurant, Lounge, and Bar.
Adhere to strict uniform and grooming standards, including nametags.
Having thorough conversational knowledge of Hotel history and statistics
Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests.
Assist In-Room Dining and Pool operations based upon business needs.
Use utilities and resources in a responsible manner to control wastage.
Communicate relevant information to the department and necessary departments, timely, as appropriate.
Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
Attend learning and development courses and complete eLearning modules, as required.
Demonstrate and be a role model of Belmonds core values of Care, Confidence, Curiosity and Community
Benefits
El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.
- The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.
- The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains, and cruises.
Belmond
