Summary: Sell eyewear products and services utilizing the SERVE selling strategy to Super Serve the Customer’s needs.

 

• Essential Responsibilities: 


• Greet all customers in-person and by phone promptly and professionally as per company customer service standards to include identifying customers’ needs/lifestyle selling, offering current promotions, multiple pair offerings, obtaining prescription, use of the lens selling kit, offering our Unbeatable Price/Money-Back Satisfaction guarantee, etc. 


• Inspect finished eyeglasses using the Lensometer to conform to Company 7-Point Quality Check as well as providing a thorough dispense to ensure proper fit, etc. 


• Adjust and repair customer eyewear. 


• Stock/re-stock merchandise, clean and straighten displays and entire store to plan-o-gram. 


• Process defective, spoiled and cannibalized frames. 


• Complete company required training programs. 


• Follow company safety rules and standards. 


• Other duties as assigned by management to include cross training in the lab.

• Complete company required training within required timeframes 


• Cross training in all departments as needed Mental/Physical Requirements: 


• Work changing schedules to meet business demands 


• Work inside location 


• Strong organizational skills 


• Speak clearly and effectively 


• Calculate and manipulate numbers/data 


• Read English 


• Problem solve/ reasoning 


• Meet customer expectations 


• Work under stress with interruptions and deadlines 


• Follow procedures and instructions 


• Use computer effectively and view computer screen 


• Exhibit empathy in all interactions  


• Bend and stoop continuously 


• Reach above shoulder continuously Training Requirements (where applicable) 


• Complete company required training within required timeframes


• Cross training in all departments as needed 

Essential Responsibilities related to Physical Demands/Work Environment: 

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. 


• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


• While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. 


• The associate is occasionally required to stand, walk, and reach with hands and arms.  


• The associate must frequently lift and/or move up to 20 pounds. 


• The noise level in this location is moderate (use of computers, printers and machines).

Essential Responsibilities related to Behavioral Characteristics: 

• Must be detail orientated and well organized. 


• Must be able to communicate clearly and effectively with other associates and clients. 


• Must be energetic and self-motivated. 


• Must be a team player. 


• Must be able to problem solve. 


• Must work onsite and participate in interactive onsite meetings on a regular and predictable basis 


• Must have ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.