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OVERVIEW

Our stores are focused on relationships not just transactions. LvlUp Direct Team Members are vital to delivering customer service that offers a neighborhood friendly experience and drives sales results. Our team is focused on meeting goals through collective and individual achievement. Your individual responsibilities as a Service Team Member will include demonstrating excellent service andassisting customers.

RESPONSIBILITIES

• CUSTOMER FOCUSED: Offer a friendly greeting, smile, and make eye contact with customers; ability to handle several customers at once
• Answer questions about merchandise for the customers level of expertise
• HAVE FUN!: Lead customers to appropriate merchandise, provide options and share features and benefits to help them make a buying decision
• Resolve customer concerns or complaints, involving management as appropriate
• RESPECT: Treat all associates and customers with respect at all times
• INTEGRITY: Adhering to company procedures to all policies.
• Be knowledgeable of and perform sales support.
• TEAM WORK: Contribute to the achievement of sales goals
• STRIVING FOR EXCELLENCE: Execute and maintain visual product presentation standards according to directives
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations
• Understand and adhere to all loss prevention policies and procedures to reduce shortage

Requirements

• OPEN COMMUNICATION: Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management in person and over the telephone.
• Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Must be able to make change in American monetary units.
• ENTREPRENEURIAL SPIRIT: Reasoning - Ability to multi-task remaining attentive to customers and while remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
• Physical Demands: This position involves constant moving, talking, and standing for at least two consecutive hours.
• Other Skills: Enthusiastic, friendly, and energetic with a genuine desire to provide exceptional service to customers
• Work Hours: Available to work a variety of hours, Including weekends.

• Must be 18 years or older
• High School or GED equivalent
• Previous retail, hospitality or customer service experience a plus