l. Greet Customers in a friendly and prompt manner

2. Obtain customer and vehicle information

3. Clearly report all vehicle symptoms as described by the customer

4. Return missed phone calls, emails, etc. within 10 minutes

5. Determine and recommend needed maintenance based on age, mileage and history of vehicle

6. Prepare a complete and accurate estimate of cost for labor and parts

7. Establish a follow up time

8. Monitor the progress of each vehicle throughout the day and update customers frequently

9. Verify that the final invoice reconciles with the work performed on the work order

10. Explain all completed work and charges to customer



JOB REQUIREMENTS:



1. Have a valid California Driver's License

2. Have a passion for Customer Service

3. Excellent appearance and good verbal communication skills

4. Willing to submit to background check

5. Prior Service Advisor experience a must



CARUSO FORD LINCOLN'S COMMITMENT TO YOU:



Excellent and Competitive Pay Plan

Outstanding Bonuses

401K

Health and Medical Insurance

Paid Vacation

Over 35 years as a family owned and run dealership

Dealership is the recipient of multiple awards and commendations from Ford Motor Company

Ongoing Ford and Lincoln sponsored training and certifications



ABOUT CARUSO FORD LINCOLN:



Caruso Ford and Caruso Lincoln have been a family owned business for over 30 years. We pride ourselves on our

commitment to our customers, our superb service, and our integrity.