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***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!***

Ciocca Subaru of Allentown is seeking a Sales Customer Relations Representative to join our growing sales department. If you desire to work in a growing and aggressive sales team and start an exciting new career, now is your chance!

Schedule: Monday-Friday 10am-7pm

Pay: $20-25 per hour + bonus

Why choose Ciocca Dealerships?

• Salary based pay plan
• Annual recognition dinners
• Proven career path, promotional opportunities
• Shortened sales hours, work/life balance, 40 hours per week
• 41 dealerships, 25 brands and 9 collision centers throughout PA/NJ (& growing!)
• Thousands of new/used car inventory, cross brand selling
• Service & parts discounts
• Employee engagement events
• Volunteer and community service opportunities
• 401(k) Retirement Plan (with employer match)
• Employee Referral Bonus Program
• Paid Holidays & Paid Time Off
• Employee Assistance Program
• Medical, Dental, Vision, FSA, HSA plans
• Disability, Life, Accident, Critical Insurance

Responsibilities include but are not limited to:

• Providing customers with an elite level of customer service.
• Maintain dealership/manufacturer standards for CSI.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify the customers needs.
• Communicates with the customer to ensure complete satisfaction.
• Builds productive working relationships with fellow employees through clear communication.
• Maintains composure and courtesy in dealing with customers and fellow employees.
• Has an approachable style that fosters communication through active listening.
• Speaks clearly, concisely, and effectively.

Qualifications include but are not limited to:

• Completes a minimum of 50 daily customer follow up post visit phone calls sales.
• Completes and sends Thank You cards to every customer who buys a vehicle.
• Completes and sends Birthday Cards to previous customers.
• Attends and assists with Love Promise Champion events
• Helps to monitor and respond to customer reviews on social media and google.
• Proficient in computer data entry
• Must have excellent customer service skills.
• Strong problem-solving skills and the ability to think on their feet.
• Inquiries about the customers satisfaction with their visit.
• Takes required action to immediately resolve any questions or customer concerns.
• Build value in positive customer survey feedback.
• Log and track customer contact and survey feedback.

With 41+ dealerships and growing, there are many opportunities for advancement.

Ciocca Dealerships is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.