Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

As a Field Service Technician /Customer Service Engineers (CSE) you will provide service and support for Peak Technologies supported equipment, in a timely manner, including, but not limited to, installations, repair, preventative maintenance, calibration, and sales support. Maintain an organized, proactive system of territory management, utilizing current management reports and data provided. Demonstrate the ability to develop contingency and effective support plans for necessary guidance from senior peers.
Continually evaluate and implement efficiency improvements in territory operation. Responsible for promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the business with little supervision or direction. Focused on growing the business, treating every service event as a growth or lead generation opportunity. Maintain a positive attitude and demeanor, embracing change and influencing peers and team to do the same.

Responsibilities include, but are not limited to:

• Act as an inside support specialist for the assigned reps and their assigned customer base
• Provide SFDC Quotes on any requests including hardware, software, media, service and support at the direction of the salesperson for customers.
• Make outbound calls to customers
• Serve as liaison between salesperson and vendors as needed.
• Take complete ownership of customer order from receipt of PO until the product has shipped and invoiced.
• Work with other departments to solve customer related issues.
• Run daily order reports to send to sales reps.
• Run weekly backlog reports daily and review for order hold and credit hold issues, delivery issues, order entry accuracy and to send to salesperson.
• Provide administrative support as needed for a variety of items surrounding the day-to-day duties of a salesperson.
• Reviews, analyzes & adjusts inventory counts.
• Create and manage Material and Bills of Materials (BOMs) in the ERP system.
• Assist in the management of inventory stocking levels (Min. Max).
• Audits current processes for data integrity and conformity to standard practices and policies as well as cost saving opportunities.
• Continuous Improvement Assists in driving a continuous improvement strategy within the business to result in on going incremental gains in quality and efficiency.
• Carry out shipping and receiving functions including unpacking and moving boxes.
• Sorts and places materials or items on racks, shelves or in bins according to predetermined sequence such as size, type, style, color or product code

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation, and Gender Identity or Expression.

Requirements

Qualifications:

• Must have at least five (5) years prior sales operations support experience
• A 4-yr college degree or equivalent experience preferred.
• Must possess a dynamic, entrepreneurial and passionate style, with the ability to gain trust among the team and develop strong customer relationships.
• Must be detailed and results-
• Must execute multiple and varied tasks all in a timely fashion
• Must have strong time management, interpersonal, communication, and customer service skills.
• Must be organized, and possess determination to succeed, team-based attitude, and problem-solving ability.
• Work independently to solve problems involving differing situations and ambiguity, requiring creativity to search for solutions among learned and unlearned alternatives. Frequent analysis, independent judgment and discretion are required to determine appropriate courses of action.
• Demonstrate proficiency with Microsoft Office, including Word, Excel, and Outlook. Extensive experience with SFDC, SAP and other Internet/cloud-based tools such as LinkedIn.
• Communicate effectively, both orally and in writing, including ability to demonstrate excellent customer interaction skills.
• Work effectively with employees at all levels of the organization, customers, and with the general public, including tolerance for constant interruptions and ambiguity
• Collect, compile, and analyze information to develop recommendations.
• Demonstrate superb problem solving and troubleshooting skills.
• Manage many priorities simultaneously, establish and meet deadlines.
• Perform the essential physical job functions.

Benefits

Job Type: Full-time

Hourly: $22-$24/hr

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home